Boston Branch Strategies Management Marketing 
Independent Banker
MARCH 15, 2015
Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Hiring a third-party contact center to manage “after hour” customer inquiries could be another early step.
Independent Banker
JULY 31, 2022
In 2022, things changed with whiplash speed, as the Fed hiked interest rates to quell inflation, the mortgage refinance market dried up and the effects of macro changes, from the Russian invasion of Ukraine to a talent shortage, began to be felt keenly. Jeff Reynolds, managing director at Darling Consulting Group in Newburyport, Mass.,
Expert insights. Personalized for you.
70 
Let's personalize your content