Boston, Branch Strategies and Management

Talking in a Digital World

Independent Banker

MARCH 15, 2015

Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Hiring a third-party contact center to manage “after hour” customer inquiries could be another early step.

Community Bank

Community Bank Community Operations Retail

Efficiency now: 8 smart strategy tips

Independent Banker

JULY 31, 2022

Before 2022, says Thomas Grottke, managing director at Crowe LLP, “a lot of factors were going right. I counsel my community banks to be careful about extreme growth in rising rate environments,” says Jim Adkins, managing partner at Artisan Advisors in Barrington, Ill. Consider your branch strategy. Connors, Jr.,

Strategy

Strategy Community Bank Louisville Community

Community Banking Brief

Talking in a Digital World

Efficiency now: 8 smart strategy tips

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