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Feature Friday: Umpqua Showcases the Closest Branch on its Website

Fintech Labs Insights

AUGUST 21, 2015

I’m not a fan of bank branches (except Chase’s NE Seattle outpost, hi Ben). Probably the best example of growing a franchise using branching (at least in the United States over the past 20 years), is Umpqua Bank. Most large banks require users to enter a zip code to personalize the website experience.

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Branch Strategies Seattle United States ATM 12
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A New Human Connection

Independent Banker

JUNE 29, 2015

Interactive video ATMs draw attention as an alternative retail delivery option. ATMs with video connections to bank staff in a centralized back office have been getting a lot of buzz within the industry. Tellers at PCSB Bank’s central office can perform most tasks that on-site branch tellers can, Johnson says.

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ATM Video Community Bank Community 70
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