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Customer Service Can Be A Competitive Advantage For Digital Platforms

PYMNTS

MAY 24, 2019

Even though more companies are turning to AI and automation for faster transactions and stronger data security, many are finding that humans still have a critical role in customer service. billion by 2028. And in a reverse move, Airbnb has acquired Hotel Tonight to expand its customer base.

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Online Millennials Payments Customer Experience 130
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10 Bank Technology Trends to Follow for 2024

South State Correspondent

NOVEMBER 9, 2023

With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customer experience in banking is now often better through digital channels. At present, many banks utilize a variety of fraud and security tools that both overlap and have gaps in coverage.

Trends 195
Trends Technology Fraud Data 195
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