Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback
CB Insights
OCTOBER 31, 2019
Mental health: How CBT chatbots help patients reframe negative thoughts. While M was capable of handling simple questions like “Where can I get a good burger in Chicago next week?” By 2018, news coverage of chatbots was in decline. In January 2018, Facebook closed down M. Source: CB Insights. Source: CB Insights.
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