Customer Experience Retail social media Wisconsin 
CB Insights
JANUARY 6, 2019
The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.
CB Insights
JUNE 17, 2020
Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Customer service: Customer experience goes virtual with conversational AI. Retail: Shopping goes even more online as grocery joins the e-commerce ranks. But it only accounted for about 6% of the wider grocery retail market.
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