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32 Corporate Innovation Labs In Retail

CB Insights

You can see our list of 30 fintech-focused corporate innovation labs here. Pilot testing of these centers is ongoing to collect data on how to improve in-store customer experiences. The primary focus on the iLab is to reimagine the role digital could play in the in-store customer experience. Founded: 2015 .

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24 Industries & Technologies That Will Shape The Post-Virus World

CB Insights

Customer service: Customer experience goes virtual with conversational AI. ” Customer Service: Customer experience goes virtual with conversational AI. Store closures and physical distancing measures have made customer service challenging. Industrial automation & robotics. Online grocery.

Industry 101