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Small-bank rarity: A digital launch that happened on time

American Banker

Citizens Bank of Edmond in Oklahoma, in conjunction with the digital-banking platform Narmi, recently launched an account-opening process that occurs completely online.

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How Financial Institutions Focus on Customers Is Key

Abrigo

The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. customers than traditional retail banks earned in the firm’s study of retail banking satisfaction.

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FinTechs Take A Regional Approach To SMB COVID-19 Relief

PYMNTS

Below, PYMNTS rounds up the latest solutions that FinTechs and lenders are developing to ease the PPP lending process for SMBs and FIs alike, with many initiatives focused on enabling regional and community banks to maintain a competitive edge against the biggest banks. Citizens Bank Of Edmond. Fresno First Bank.

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