Independent Banker
MAY 31, 2022
Back to branch strategy. In place of a traditional lobby and teller windows, Providence Bank’s new branch location, pictured, occupies office space in downtown Raleigh, where loan and deposit activity has been strong. Fortunately, one vital employee, Jeff Tobias, commercial banking manager, was already in place.
Independent Banker
MARCH 15, 2015
Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Hiring a third-party contact center to manage “after hour” customer inquiries could be another early step.
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