South State Correspondent

MAY 1, 2024

Step 5: Create Experiences While most banks worry about their branch layout to optimize traffic flow, Gentle Monster took a whole different approach and optimized their branches for attention. Each store is closer to an art exhibit than a retail outlet. Gentle Monster employs 100 people just focused on store design.

Innovation 195

Innovation social media Branding Marketing 195

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. After Retail Delivery had some mushy general sessions a few years ago, this is the second year in a row we have seen some provocative stuff on the main stage.

Chicago 98

Chicago Retail Branch Design Training 98

Gonzobanker

OCTOBER 21, 2015

BAI Retail Delivery was at the Venetian in Vegas this year, sharing conference space with a travel convention called IMEX, which made things interesting in between sessions. During a Fintech Forward panel, Zenbanx CEO Arkadi Kuhlmann talked about how to lend money to data because we don’t see the people anymore.

Las Vegas 60

Las Vegas Retail Phoenix Branch Design 60