Remove Branch Design Remove Community Remove Fraud Remove Leadership
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Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

The “Transforming Customer Experience When Fraud Attacks” session was timely with Mike Young of EverBank getting specific about how the bank debriefs and learns from its voice of the customer calls. The big theme was branch of the future. Where’s the creativity and product leadership, folks? So, we get it. Two jumped out.

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