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Facebook Tracker: East, West And Everything In Between

PYMNTS

Facebook is getting big, and we don’t just mean popular: the social media giant has gotten bigger than its britches in more places than one, with new offices cropping up across the U.S. Chicago, Illinois. Building upon its Boston-area staff, Facebook plans to open a new office in neighboring Cambridge next year.

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Talking in a Digital World

Independent Banker

Customer contact centers are reshaping retail service for the technology age. Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bob Meara, retail banking expert.