Boston Branch Strategies Marketing Operations 
Independent Banker
MARCH 15, 2015
But in today’s world of proliferating digital devices and communication options, customer contact centers, once operating primarily as telephone switchboards, are turning into full-service and multichannel communication hubs. A recent ICBA poll found that 16 percent of member community banks operate contact centers. 1% Don’t know.
Independent Banker
JULY 31, 2022
In 2022, things changed with whiplash speed, as the Fed hiked interest rates to quell inflation, the mortgage refinance market dried up and the effects of macro changes, from the Russian invasion of Ukraine to a talent shortage, began to be felt keenly. Consider your branch strategy. Rightsize mortgage departments. Connors, Jr.,
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