Boston Branch Strategies Management Strategy 
Independent Banker
JULY 31, 2022
As we enter budgeting season, the answers might be found in a mix of strategies. Before 2022, says Thomas Grottke, managing director at Crowe LLP, “a lot of factors were going right. Jeff Reynolds, managing director at Darling Consulting Group in Newburyport, Mass., Consider your branch strategy. By Elizabeth Judd.
Independent Banker
MARCH 15, 2015
Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Hiring a third-party contact center to manage “after hour” customer inquiries could be another early step.
Expert insights. Personalized for you.
135 
Let's personalize your content