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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. This will present some customer experience and technological hurdles for many financial institutions. However, of course, it was generative AI that remained at the peak of the hype cycle.

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Take Me Out To The (Payments) Ball Game

PYMNTS

One ball park and customer experience at a time. All in, Wright noted, it adds up to a big opportunity for minor league baseball — and a big goal: to increase its fan base to 50 million by 2026. And the inside-the-park experience is going to play a big role in that,” noted Wright.

Payments 101