2021 Boston Customer Experience Leadership 
Gonzobanker
DECEMBER 17, 2021
Gonzo readers, 2021 was just plain schizophrenic. It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. 2021 fintech investments, merger activities, and overall focus were off the charts. So which merger was the best in 2021? Doug Larson.
Independent Banker
SEPTEMBER 30, 2021
fashioned customer service. In early 2021, a customer approached a teller at Kennebec Savings Bank in Augusta, Maine, and asked to withdraw $20,000. The teller, who recognized the customer from previous interactions, found the request suspicious. Use these 3 technologies to safeguard customer data.
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