Innovation Kentucky Leadership Operations 
PYMNTS
MAY 31, 2018
Current CEO Blaine Hurst was the prime mover behind Panera’s first large-scale delivery test in Louisville, Kentucky, four years ago. The problems were myriad: Operational complexities were much bigger than anticipated, and finding a stable of qualified delivery drivers ended up being tough.
PYMNTS
MARCH 10, 2020
Scharf noted the recent changes to leadership, with the creation of the new chief operating officer role , where 75 percent of the operating committee being put into place is new to the firm, having joined since the beginning of 2018. He said in his testimony that the business model had been flawed. Organizational Changes.
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