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Are you doing enough to help customers manage their accounts?

NCR

Banking customers have also complained about their banks’ error resolution procedures and prolonged response times following problems related to unauthorized transactions and fraud. One respondent, Aleksey Dubrovensky of Louisville, Kentucky, said: “I want a bank to be convenient, secure, and serve me well.

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Open Banking, Synthetic ID Fraud, Supplemental Jobless Benefits Top This Week’s News

PYMNTS

We have deep dives into opening banking, synthetic ID fraud and supplemental jobless benefits. . Kevin McCarthy (R-California), Senate Majority Leader Mitch McConnell (R-Kentucky), White House Chief of Staff Mark Meadows and U.S. Experts Tell House Committee They’re Divided Over $600-A-Week Extra Jobless Benefits. COVID Concerns .

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