Independent Banker
MAY 31, 2022
community bank during the pandemic. When COVID-19 rocked the world in March 2020, Ted Whitehurst was reviewing a lease for a new branch of Providence Bank in Raleigh, N.C. Of course, he immediately hit the brakes on that plan—although nobody could have predicted the severity or length of what would become a pandemic. “We
Independent Banker
MARCH 15, 2015
Increasingly, more digitally connected consumers are saying yes to that question with their community bank. For many community banks, telephone calls still generate the highest volumes of customer service interactions. Several retail service experts say it will apply to your community bank, if it doesn’t already. 1% Don’t know.
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