The community bank’s complete guide to building trust
Independent Banker
SEPTEMBER 30, 2021
Once, before a holiday weekend, a customer messaged the bank to say that her ATM card wasn’t working. People used to say, ‘It’s not the crime; it’s the cover-up,’” says Seth Berman, a partner at Nutter, McClennen & Fish LLP in Boston. It’s traumatic for bank leadership. Ed Avis is a writer in Illinois.
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