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A new digital bank needs a new customer service experience

Insights on Business

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. If you take the wi-fi away they almost die,” said Albuquerque. Social-based marketing. Hyper-connected journey.

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The eCommerce Bachelor: Which City Will Get The Rose?

PYMNTS

Jeff Bezos missed a major marketing opportunity there (as if Amazon needs it). As New Mexico’s capital city, Albuquerque naturally put in a bid, but the state’s more southern offering may prove more interesting, as it straddles the U.S.-Mexico How is the race to be Amazon’s second home city not a reality show? Doña Ana County.