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Digital Banking 2020: Digital transformation - The cultural imperative

Payments Source

The pandemic has rapidly changed how banks engage with customers and employees; accelerating the shift from in-person interactions to digital engagements. Successfully leading a digital transformation requires much more than smart technology choices, culture is key.

article thumbnail

Digital Banking 2020: Digital transformation - The cultural imperative

American Banker

The pandemic has rapidly changed how banks engage with customers and employees; accelerating the shift from in-person interactions to digital engagements. Successfully leading a digital transformation requires much more than smart technology choices, culture is key.