PYMNTS

FEBRUARY 7, 2018

AI and machine learning have the potential to automate tasks that would have otherwise taken up valuable time of financial professionals and to provide deeper insights from Big Data that human power could not reasonably have achieved. But AI is introducing uncharted territory for the back office too.

social media 107

social media Customer Experience Payments Tools 107

PYMNTS

JUNE 15, 2017

As a result, fraud management in retailing may not be as well-informed as it could be when it comes to detecting and preventing fraud, while at the same time promoting an optimal customer experience. Lest merchants think they can rest solely on the laurels of Big Data, beware.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

AUGUST 11, 2016

Even artificial intelligence software that can be used to streamline and look for patterns in that sea of data constantly being collected by devices, sensors and everything else that makes up the Internet of Things (i.e., the Things) is a part of the Internet of Things. billion in 2015 to $35.64 The Internet of Things is already happening.

Retail 100

Retail Industry social media Data 100

NCR

FEBRUARY 6, 2017

By offering the type of interactions customers want, they can get ahead of their competitors, improve their customer experience and find new avenues for revenue generation. Big data analytics also needs to play a key role in this, as it will help banks develop a greater understanding of their customers’ journeys.

social media 40

social media Strategy Customer Experience Big Data 40

ZootBlog

DECEMBER 14, 2015

Learning how to harness big data and make it useful, complying with EMV, and understanding the impact of mobile wallets and disruptive competitors were just a few that made headlines. 16% were split among up-and-coming tech companies, suppliers, social media companies, and other banks. Advanced Analytics.

Mobile 70

Mobile Customer Experience Analytics social media 70

PYMNTS

MAY 2, 2016

According to Forbes , interactive mirror technology is enhancing the customer experience and bridging the gap between in-store retail and eCommerce. The mirror technology allows customers to order a beverage (like tea, espresso or water) to sip on while they shop.

Retail 100

Retail Innovation Technology Arkansas 100

Insights on Business

FEBRUARY 21, 2018

Further, most large organizations have data stored in different sites and in different formats, especially businesses that are now collecting data from social media to learn about customer preferences and behaviors. Big organizations’ big data advantage.

Data 119

Data social media Operations Innovation 119

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. AI Foundry. www.aifoundry.com. Think Quicken Loans® on steroids but for small business lending.

Conference 40

Conference Innovation Lending Customer Experience 40

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. The product is addressing the time-intensive process of gathering background data on muni bonds. ^SR. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Fintech Labs Insights

DECEMBER 1, 2015

. “Its in-depth understanding of our business needs, coupled with the strength of its data, plays a vital role in ensuring we offer the best customer experience possible.”

San Francisco 12

San Francisco social media Lending New York 12

PYMNTS

JUNE 7, 2016

And they’re doing so by using authentication processing that relies on the rapidly growing available spectrum of big data: AKA the “digital fingerprint” of a consumer. Authentication depends upon access to data, usage of data and acting on that data in real time. Which comes back to how data is being managed.

Big Data 100

Big Data Data Fraud Trends 100

CB Insights

JANUARY 6, 2019

The key focus areas are big data analytics and multi-channel customer outreach strategies; projects such as on-can printing, wearable technology, and Bluetooth beacons are noted on the Coca-Cola website. Pilot testing of these centers is ongoing to collect data on how to improve in-store customer experiences.

Innovation 77

Innovation Retail Branding Technology 77