December, 2023

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7 ways gen AI is disrupting financial services jobs

American Banker

Banks, payment companies, mortgage lenders and insurance providers are racing to seize an advantage from generative artificial intelligence. Some have been especially aggressive in deciding which workflows — or entire jobs — can be handed off to AI.

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6 Reasons Financial Institutions Are Embracing Risk and Regulation Tactics

Perficient

In the fast-paced realm of finance, the significance of regulatory risk and compliance management practices cannot be overstated. This blog post delves into the pivotal role these practices play in ensuring the stability and success of financial institutions and banks. By adopting a proactive stance and leveraging technological advancements, financial entities can navigate the regulatory landscape with greater resilience and efficacy.

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Financial services trade associations raise concerns with CFPB’s advisory opinion on information requests

CFPB Monitor

Several financial services trade associations wrote to CFPB Director Rohit Chopra voicing their concerns with the Advisory Opinion regarding Section 1034(c) of the Consumer Financial Protection Act. The trade associations include the American Financial Services Association, the Bank Policy Institute, the Consumer Bankers Association, and the U.S. Chamber of Commerce.

Policies 158
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Why the community bank stock rally stalled

American Banker

A small bank stock index posted its biggest gain of the year in early November before that progress faded. What will it take for investors to sustain confidence in the sector?

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Elevating Accounting Practices: The Power of Outsourcing and Automation in the Digital Age

Speaker: Nancy Wu, Head of Sales and Customer Success at SkyStem

Join us for an enlightening webinar as we delve into the transformative realm of modern accounting practices. In today's digital age, the convergence of outsourcing and automation has revolutionized how businesses manage their financial operations. In this webinar we will explore the synergistic potential of these two strategies to streamline processes, enhance accuracy, save cost and drive strategic decision-making.

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What a liberal-leaning NCUA means for credit unions

American Banker

Tanya Otsuka's confirmation gives the Democrats control of the National Credit Union Administration's board for the first time since 2016. Here's how that will impact its agenda.

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20 community banks with the highest returns on average equity

American Banker

The top five community banks averaged a return on average equity of 75.37% as of June 30, 2023.

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Improving self-service cyber security

ATM Marketplace

Cybersecurity needs to be at the top of the agenda for every industry. This is especially the case for the financial institutions which are always in the cross hairs of cyber criminals and fraudsters.

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Gen AI to enhance software development, Mastercard exec says

BankInovation

Financial institutions are looking to generative AI for software development, chatbots and operational efficiencies, and more AI applications are expected to surface in 2024. Gen AI for software development, for one, is expected to be “transformational” in the financial services industry, according to Mastercard’s “Generative AI: The transformation of banking” report, released Dec. 4.

Software 103
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Mastercard ties growth to digital strategy

Payments Dive

The network is advancing technologies to let consumers and businesses more easily use its cards, after doubling the number of merchants that accept them over the past five years.

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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OCC issues guidance on managing risks associated with “buy now, pay later” lending

CFPB Monitor

The Office of the Comptroller of the Currency (OCC) has issued a bulletin (2023-37) that provides guidance on managing risks associated with “buy now, pay later” (BNPL) lending. The BNPL loans addressed in the bulletin are loans that are payable in four or fewer installments and carry no finance charges. The bulletin cautions banks about the risks to banks and consumers associated with BNPL lending. .

Lending 167
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Step aside, gym membership! C&I lending is the New Year’s resolution to keep in 2024

Gonzobanker

It’s time for banks and credit unions to finally execute those C&I lending priority initiatives. Senior bank and credit union executives have ranked commercial and industrial (C&I) loans as a top lending priority over the past several years in Cornerstone Advisors’ annual What’s Going On in Banking research. But further analysis shows the execution is not measuring up.

Lending 156
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Tips To Be A Straight Arrow This Anti-Corruption Day!

BankBazaar

Do you have a toxic aunty in the family? You know, the one that hints around about finances or keeps asking why you’re not married yet? Yes, you know who we’re talking about! Come to think of it, maybe ‘anti’ is derived from the word ‘aunty’! Who knows? So, this ‘AUNTY-Corruption Day ’, here’s a poem to show you how not to be a shady aunty! On this Anti-Corruption Day, here is a tale, Of Credit Cards and scores , with a humorous trail.

Cards 146
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And the winners of the 2023 awards for worst customer service are …

TheGuardian

We celebrate the companies that went the extra mile … to inflate their balance sheets and let down loyal customers These are troubling times for big business. Traders, fighting for survival, need to focus on money. They absolutely do not have the time and resources to hand-hold unreasonable customers who insist on receiving goods and services in return for their outlay.

Resources 140
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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Self-service won't replace tellers, employees

ATM Marketplace

Self-service technology allowed operators to allocate employees to mission-critical tasks while ATMs and cash recyclers handled traditional transactions. Still, the specter of replacing human workers with machines has hung over the self-service trend.

ATM 120
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Google Pay taps Affirm, Zip for BNPL

Payments Dive

The tech giant has linked with the buy now, pay later companies to develop installment payment options to be offered next year.

Google 526
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CFPB and DOJ file lawsuit against land developer alleging predatory lending

CFPB Monitor

The CFPB and Justice Department filed a joint complaint last week in a Texas federal district court against Colony Ridge Development, LLC and three related entities (collectively, “Colony Ridge”) in which the agencies allege that Colony Ridge engaged in discriminatory targeting of Hispanic consumers with predatory financing and other unlawful conduct. .

Texas 148
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A Letter to Your Future Self

Realwired Appraisal Management Blog

A goal-setting technique is to write a letter to yourself today pretending it’s Q1 2025, reflecting on events as if they’ve been completed. What would you write to your future self? What did you accomplish? Maybe a project you’ve started that you hoped to finish. It brings next-level intention, self-focus and outcomes. Don’t feel foolish.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

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Is UK monetary policy driving private housing rents?

BankUnderground

Daniel Albuquerque and Jamie Lenney Rent prices have risen by 9% on average in England since the Bank of England’s Monetary Policy Committee (MPC) started raising interest rates in December 2021. Alongside this rise in prices has been a widening in the gap between reported supply and demand in the rental sector, with tenant demand continuing to rise in 2023 amidst falling supply ( RICS survey ).

Policies 101
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UK students launch Barclays ‘career boycott’ over bank’s climate policies

TheGuardian

Campaign at leading universities such as Oxbridge and UCL warns lender it will miss out on top talent if it finances fossil fuels Hundreds of students from leading UK universities have launched a “career boycott” of Barclays over its climate policies, warning that the bank will miss out on top talent unless it stops financing fossil fuel companies. More than 220 students from Barclays’ top recruitment universities, including Oxford, Cambridge, and University College London, have sent a letter to

Policies 110
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ATM, self-service tech wows at Self-Service Innovation Summit

ATM Marketplace

The recent Self-Service Innovation Summit provided examples of payment systems, interactive touchscreens, voice interaction modules, AI-enabled identity verification software, multi-cellular routers, scan engines, security systems, self-service robots and more.

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EPC girds for 2024 CCCA fight

Payments Dive

The Electronic Payments Coalition is “fully funded” for the continuing fight over the proposed Credit Card Competition Act next year, said the organization’s executive chairman.

Cards 433
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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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CO and NY enact laws to prevent reporting of medical debt to credit bureaus

CFPB Monitor

Colorado and New York are not waiting for the Fair Credit Reporting Act rulemaking to eliminate creditor use of medical debt announced by the CFPB in September 2023. As we previously blogged , in the past two years, Equifax, Experian, and TransUnion have made significant changes with respect to medical debt collections by removing unpaid medical collections under $500 from consumer credit reports, removing paid medical collections from credit reports, and extending the time period before unpaid

Colorado 148
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From Novice to Expert: Chief Appraisers’ Journey to Excellence

Realwired Appraisal Management Blog

Some Chief Appraisers were thrown into their role. The role carries significant responsibilities, as it directly impacts a bank’s risk assessment and lending decisions. Some lacked an appraisal background which added a steep learning curve. Also, what does success look like for a new Chief Appraiser?

Lending 105
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Commercial Construction Loans: A Complete Guide to Funding Projects

Commercial Lending USA

Commercial construction loans are a type of financing used to fund the construction of commercial properties such as office buildings, retail centers, industrial facilities and large residential multi units projects.

Retail 98
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No evidence Coutts closed accounts due to political views, report says

TheGuardian

Independent review, launched after Nigel Farage’s complaints, finds bank may have breached procedural rules An independent review has found no evidence that NatWest Group’s private bank Coutts has been closing customer accounts due to their political views, but found it may have breached rules by failing to give due notice or explain why they were being shut.

Report 111
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Need Curated Pre-foreclosure Lists to Generate New Real Estate Leads? Trellis Has the Data!

Trellis is a state trial court research and analytics platform that provides Real Estate Professionals (Buyers, Foreclosure, Loan Modification, etc.) with LEADS on Pre-Foreclosures, Lis Pendes, Distressed Assets and more — to help uncover **new** opportunities and grow their business. The process is quick and easy — and all in real time. Trellis will supply you with a link to the relevant dockets, a Leads sheet and access to its UI where applicable.