Big Data Customer Experience Management social media 
Perficient
OCTOBER 15, 2020
The world of modern data and analytics continues to evolve and is very exciting. The change really began in earnest about 10 years ago with the introduction of Hadoop and big data processing. While this explosion of data use cases started on premises, it is most certainly migrating to the Cloud as the primary platform.
NCR
MAY 22, 2017
Big data has been one of the tech industry’s most popular buzzwords for a few years now. But as the number of data sources grows and technology to process it becomes more powerful, the trend is changing from a nice-to-have addition to becoming an essential part of any company’s offering. Fighting fraud.
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NCR
JANUARY 17, 2018
If they have a complaint, for example, they expect to get a response via social media within minutes, while the idea of waiting up to five working days for an application to be processed is completely alien to many. However, gathering information on how customers are interacting with a bank is only half the task.
Banking 2020
APRIL 28, 2015
This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks. Suman Kumar Chandra is the Director of Delivery at Virtusa.
PYMNTS
JUNE 15, 2017
In an interview with PYMNTS, Andreas Suma, vice president, product line manager of fraud and data at ACI Worldwide , said data naturally comes from multiple sources both internal and external to a firm, and value lies in both types because it can give an accurate picture of customer behavior and of fraudulent behavior.
PYMNTS
FEBRUARY 7, 2018
AI and machine learning have the potential to automate tasks that would have otherwise taken up valuable time of financial professionals and to provide deeper insights from Big Data that human power could not reasonably have achieved. But AI is introducing uncharted territory for the back office too.
PYMNTS
AUGUST 11, 2016
Even artificial intelligence software that can be used to streamline and look for patterns in that sea of data constantly being collected by devices, sensors and everything else that makes up the Internet of Things (i.e., the Things) is a part of the Internet of Things. billion in 2015 to $35.64 The Internet of Things is already happening.
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