ATM, Self-Service Software guide offers exclusive information on industry

Over the years, ATM Marketplace has partnered with KAL ATM Software to develop the annual ATM and Self-service Software Trends guide. This report delivers in-depth research based on interviews and survey data from financial institutions worldwide on how they are utilizing ATMs. This year's report took a closer look at how banks are innovating with ATMs.

In past reports, COVID-19 was a major issue impacting the industry, and although a new normal has settled in, it's no longer business as usual. The industry has been through massive changes, such as Diebold Nixdorf's bankruptcy and subsequent reemergence through a debt restricting strategy, NCR separating into two companies and Hyosung rebranding to Hyosung Innovue.

In addition, bank branches are decreasing in the U.S., as they dropped from more than 72,000 in 2018 to just 71,190 in 2022, according to Statista. The ATM market also declined by 2% in 2022 to 3 million machines.

However, the industry is growing in other areas, especially the Middle East and Africa, which saw a growth of more than 5,000 units.

While cashless is growing worldwide, cash still remains strong, even among Gen Z, with 69% saying they are using cash more this year than they did 12 months ago. In fact, around one in four pay for most purchases in cash, according to a report by Credit Karma.

In addition, in this year's survey for the report, more than 50% said they were more reliant on ATMs to deliver banking services, as 31.8% said their need for ATMs has stayed about the same. In addition, despite concerns over rising costs, only 14.2% of banks said they decommissioned ATMs to reduce expenditures.

In fact, when banks aimed to cut costs with ATMs, almost half at 49.2% utilized outsourcing, a trend that is reflected by many stories on ATM Marketplace.

Banks aren't just relying more on ATMs for basic services; they are also integrating more tools into ATMs to deliver more advanced features. In the survey, 74.6% of banks said they had implemented new features into their ATMs this year.

The most common features were:

• Mobile integration (49.7%).
• Fingerprint / finger vein biometric recognition (29.8%).
• Facial recognition (28.2%).
• Contactless / tap (18.3%).

In addition to these survey insights, the report delivers more in-depth commentary from banks globally on topics such as:

• Are banks considering different operating systems for ATMs?
• What security features are banks installing for ATMs?
• How are they addressing ATM crime?
• Are they adopting more efficient transaction processing tools?

Click here to download the 2023 ATM and Self-service Software Trends Report.

You can also hear about some of the most interesting trends covered in the report during a one-hour webinar hosted by ATM Marketplace, which was held on Nov. 16 on 11 a.m. Bradley Cooper, editor of ATM Marketplace, moderated the webinar with panelists Steve Hensley, EVP of sales and marketing at KAL ATM Software, Marylin Bell, head of marketing at KAL ATM Software, Eric de Putter, payments expert at Payment Redesign Ltd. and Matt Snow, head of cash and ATM operations at Regions Bank. Click here to listen to the free webinar.