Self-service banking to feature front and center at Bank Customer Experience Summit

Self-service banking will be a major topic at the upcoming Bank Customer Experience Summit, being held in Chicago from Aug. 31 to Sept 1. In fact, an entire panel entitled, "Self-service Strategies for Success," will address the technology in detail.

Brad Browder, CEO of HTx Services LLC, will moderate the panel with panelists Brandi Britton, VP, Comercia Bank; Jeff Kaufman, CTO, Jewel Bank; Jon Moen, SVP, First Bank and Brenda Pino, VP, BMO Financial Group.

The panel will discuss whether ATMs/ITMs are still a good investment for banks, how banks are utilizing cryptocurrency and other in-depth details about self-service banking.

For a preview of the panel talk, ATM Marketplace conducted email interviews with the panelists.

Q. What is one aspect of self-service technology in banking that excites you?

Jon Moen: When you can give the client more access to what they want AND more importantly WHEN they want it and AT THEIR SPEED to an utilize self-service is very exciting. The feedback is positive across the age groups and creates efficiencies.

Brandi Z Britton: Our self-service channel offers a foundational distribution method for cash. While P2P payments have increased, studies continue to show cash is a relevant payment method. Also, it is not a secret customers are physically visiting traditional bank branches less and less over the years. So while ATMs still offer cash distribution and customers continue to elect convenience of self service options more and more; I am excited to be part of leading strategic efforts to evolve our channel and industry technology to meet customers' demands. Long gone are the days of 'cash and dash.' We need to distribute differently, as well as meeting customers integrated digital expectations.

Brad Browder: I am excited about the opportunity our industry has in front of us. As financial institutions evolve with their customers and how those customers desire to access their banking needs, self-service technology has a bright future in the changing digital world. Demand for cash remains strong and smaller footprint banking centers all have long term plans for a self-service technology presence.

Click here to register for the event. Use the code AMCEDIT20 at checkout for 20% off.