2023 ATM and Self-service Software Trends Overview

ATM industry stakeholders reflect on the key 2023 trends with market experts. It is based on the 16th edition of the top-rated ATM & Self-service Software Trends Report (an annual guide created by ATM Marketplace and KAL ATM Software).

Our latest research suggests that while the ATM and self-service industry is here to stay, it's no longer business as usual. The impact of the COVID-19 pandemic has decreased, but longstanding conventions are shifting (at times, dramatically). Banks now rely more on ATMs, while market players are required to be more efficient, innovative, and customer-centric than ever before. This influences the adoption of innovative technologies, emerging standards, new business strategies, and more.

The agenda includes a summary of the 2023 ATM & Self-service Software Trends Report, a fireside chat with our industry guest panel and a closing Q&A session.

We explored trends relating to:

• Physical bank branches, ATMs and cash

• Modern ATM functionality

• Security and payment processing

• The impact of XFS4IoT on ATM operating systems

• The future of ATM innovation

Meet the speakers

Steve Hensley
EVP of Sales and Marketing
KAL ATM Software

Located in Ohio, Steve is the Worldwide Executive Vice President of Sales and Marketing for KAL and serves as a member of the KAL Board of Directors. Steve has over 35 years of experience in the Information Technology industry where he has held numerous sales and sales management roles prior to his current position with KAL. Throughout his career, Steve has primarily been involved in the financial industry and has focused on self-service technologies and systems.

Marylin Bell
Head of Marketing
KAL ATM Software

Marylin is a marketing and communications professional with extensive experience in the technology sector and a comprehensive track record directing commercially successful b2b campaigns. Marylin has worked in organizations ranging from start-ups to global enterprises such as CAPITA Plc. As Head of Marketing at KAL, Marylin is based in the UK and is responsible for all marcomms activities including strategy, lead generation, events, digital, PR and brand management.

Eric de Putter
Entrepreneur and Payments Expert
Payment Redesign Ltd.

Eric is the founder of Payment Redesign Ltd, a boutique consultancy practice with clients in Europe, North America, and the Middle East. He is based in The Netherlands and has provided many ATM and payment industry insights at conferences from ATMIA, RBR (now Datos Insights) and MPE. His work sheds light on a wide variety of topics, including next gen payment systems, new ATM operating models and the benefits of mobile and NFC for the industry.

Matt Snow
Head of Cash and ATM Operations
Regions Bank

Based in Birmingham, Alabama, Matt is a Cash Automation Evangelist. He has over 27 years of Bank Operations experience primarily focused on Cash and ATM Operations. Matt has held his role at Regions Bank for over 5 years and was previously at Diebold Nixdorf.

Meet the moderator

Bradley Cooper
Editor
ATMarketplace

Bradley Cooper is the editor of ATM Marketplace. His background is in advertising and writing. He has experience writing for a wide variety of technology beats including kiosks, self-service technology, blockchain, bitcoin and digital signage.