Nominations open for Bank Customer Experience 2024 Awards

Nominations are officially open for the 2024 Bank Customer Experience Awards, which will be presented at the jointly held Bank Customer Experience Summit and Interactive Customer Experience Summit from Sept. 9 to 11 in Charlotte, North Carolina.

Judges will examine nominees based on how they planned and implemented innovative banking experiences that met current needs of customers. Three winners will be selected from the nominees, and the top winner will additionally receive the award of Innovator of the Year.

Bank of America was the 2023 winner of the Innovator of the Year for its Financial Health Framework initiative, which provided transparent products and service, spending tracking and financial security, expert advice and simpler financial management tools.

The other winners for 2023 were America's Credit Union for its micro branch design JunXion and Citizens Bank for its FastLine home equity line of credit processes.

Some of the winners in 2022 included:

• KeyBank for its ATM experience.
• Columbia Bank for its branch experience.
• Broadway Bank for its digital solution.

For the 2024 awards, only customer experience projects and technologies implemented after Jan. 1, 2023 are eligible for nomination. Examples of projects include:

• Branch design/experience.
• Digital banking.
• ATM/self-service banking.
• Omnichannel banking.
• Other banking innovations.

For the nomination, you will need to provide a brief description of the experience(1,500 characters max), an in-depth description of what makes it unique(5,000 characters max) and a link to a website or video about the project or financial institution.

Click here to submit your nomination for the Bank Customer Experience Awards. The deadline for nominations is May 31 and there is a $200 nomination fee.

In addition, if you represent a financial institution and would like to speak on a panel, click here to apply to be a speaker. Upon approval, you will receive a free pass to the joint event.