A trio of new cash-management devices will allow First National Bank of St. James, Minnesota, to improve its customer service, Cummins Allison says.
Cummins Allison, a provider of coin, currency and check processing technology as well as ATMs, is assisting St. James, Minnesota-based First National Bank to improve operational efficiency with a mix of self-service and cash automation technologies, according to a press release.
The bank is replacing its current drive-up ATM with a Cummins Allison H48ND drive-up model, reducing ATM unavailability issues that had plagued an older-model device.
"Mechanical breakdowns, no availability of replacement parts, Windows 7 and EMV were the primary reasons for replacing our ATM," said First National CFO Kimberly Johnson. "The older-generation technology was a deterrent in our ability to provide a reliable, always-available ATM to our customers. We had issues balancing the machine and our service provider was not meeting our needs."
First National Bank also added a JetScan iFX i200 dual-purpose currency scanner in order to minimize the time employees spend counting cash, making deposits and processing ATM currency.
And, as a service to customers, the bank has added a Money Machine 2 self-service coin machine in the lobby.
"By automating the handling and processing of coin deposits, our tellers are no longer burdened with the time-consuming task of handling coin," said Johnson. "In addition, the machine is much quieter than the one we had before."
Sign up now for the ATM Marketplace newsletter and get the top stories delivered straight to your inbox.
Privacy PolicySeptember 9-11, 2024 | Charlotte, NC