Podcast tackles post-pandemic ATM world

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The post-pandemic world is upon us, as states and countries begin lifting most restrictions on activities. However, this world will be different from old ways of doing things, as customer expectations continue to change.

In today's episode of the ATM Marketplace podcast, Bradley Cooper, editor of ATM Marketplace, discussed how this post-pandemic world will affect ATMs and banking with Dom Hasler, global VP and head of services banking portfolio, Diebold Nixdorf.

Hasler provided a number of key insights into how ATM operators and banks can stay flexible in the post-pandemic world and how they can utilize trusted partners to handle ATM fleets and end-to-end management of systems and software. These insights included:

• How did COVID impact self-service strategies?
• How can banks optimize its mix of physical and digital strategies?
• How can we retool the cost model and operations for the future?
• How can ATMs deliver differentiated experiences?
• How can Diebold Nixdorf's AllConnect Data engine address maintenance service models?

You can listen to the podcast in full above. You can also find more information on this topic on Diebold Nixdorf's Managed Services Guide.