Experience innovation at the Bank Customer Experience Summit

The Bank Customer Experience Summit is coming up this September 9 to 11 in Charlotte, North Carolina, and will offer a unique opportunity to learn about innovative customer experience efforts in banking and more. The event will be co-located with the Interactive Customer Experience Summit, with one badge gaining entry to both events. Together, the events will gather bankers, retailers, restauranteurs and hospitality workers for a multidisciplinary approach to customer experience solutions and trends.

Tours and tech

The event will kick off with several tours of retail and banking locations in Charlotte that offer top of the line customer experiences, such as Honeywell's Customer Experience Center. Following these tours, attendees can check out solutions ranging from displays to software and more from vendors in the Tech Pavilion.

Expert panels

One of the main draws of the Bank Customer Experience Summit is the opportunity to learn from banking experts during multiple panels, which will discuss many hot button topics ranging from AI to regulations to branch renovations.

Some key panels of interest include:

• Avoiding pitfalls in customer experience transformations.
• Using financial education as a marketing, engagement tool.
• Ideas and innovation for retail banking experience.
• Balancing human touch and AI.
• CX roundtable.

Awards

In addition to these panels, attendees can also see the best examples of CX innovation during the Elevate and BCX Awards. This award ceremony honors financial institutions and technology providers who are delivering solutions that make a big impact on their customers. Nominations for this award ceremony are open until May 31st.

Immediately following this awards ceremony, attendees will enjoy a chance to relax and network with peers at a cocktail reception and dinner party at the Mimosa Grill in uptown Charlotte, North Carolina.

Keynote

The summit will also feature intriguing keynote presentations, with Regina DeMars, director of content marketing and social media strategy at First National Bank of Omaha heading up the keynote for Bank Customer Experience Summit on how to feed the retail social beast with content and CX strategies that bite.

During her keynote, she will discuss how to create compelling content to boost sales, strategies to boost customer engagement with TikTok and other social media platforms, and the best ways to transform reviewers into "raving fans."

Click here to register for the Bank Customer Experience Summit. The first round of early bird pricing ends on May 3rd. Use the code AMCEDIT20 to save 20% at checkout.