Perficient

FEBRUARY 9, 2021

In marketing and design circles we often measure success in terms of meeting customer expectations. The expectations-meeting business is notoriously tricky. Across every category, customers’ expectations for service and product excellence are rising, making them increasingly difficult to satisfy.

Meeting 309

Meeting Customer Experience Millennials Branding 309

Perficient

APRIL 20, 2023

Marketers often turn to technology vendors to help them define robust and compliant digital marketing strategies. Bankers that have a defined digital marketing strategy are seeing greater lead generation and client acquisition.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Perficient

FEBRUARY 15, 2021

According to the authors, products and brands that incorporate multiple elements into their offers are more effective in meeting expectations. They enjoy greater customer loyalty and faster revenue growth compared to brands that deliver on only one or two elements.

Meeting 428

Meeting Study Branding Innovation 428

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. What Does This Inclusion Mean for Perficient?

Report 251

Report Customer Experience Innovation Strategy 251

Payments Dive

AUGUST 17, 2017

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

Customer Experience 316

Customer Experience Security Mobile Meeting 316

PYMNTS

NOVEMBER 1, 2018

To better serve clients and help make their businesses run smoother and more efficiently, FinTech startups are tackling an array of challenges, from data security to card declines to clunky customer experiences. When it comes to the customer experience, AvidXchange’s Denise Leleux looks through a few different lenses.

Customer Experience 162

Customer Experience Security Data Cards 162

Perficient

MARCH 10, 2021

With over 25 years of digital agency leadership experience, he specializes in Mobile Product Management, Mobile Strategy, and Customer Experience. Meet the Hosts. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.

Strategy 493

Strategy Digital Strategies Customer Experience Leadership 493

Perficient

DECEMBER 14, 2020

Healthcare marketers’ role has shifted dramatically in recent years as technologies have advanced, social media use has skyrocketed, and patients have embraced consumerism. Ways healthcare marketing teams can build resiliency and strengthen patient trust. Telehealth’s impact on patient acquisition strategy.

Marketing 309

Marketing social media Leadership Strategy 309

Perficient

MAY 5, 2022

A Pathway to Improved Loss Rates and Happier Customers. IDC recently included Perficient in the “Loan Collections-Recovery” category of its “ Market Glance: Worldwide Consumer & Small Businesses Lending Digital Transformation Strategies, Q2 2022 (Doc # US49009422, April 2022).”

Lending 354

Lending Strategy Marketing Big Data 354

Bank Innovation

MARCH 19, 2020

For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

Perficient

AUGUST 4, 2023

A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success. Your Digital Transformation Journey Seeing the world through your customers’ eyes is the best way to meet their needs.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

FEBRUARY 21, 2020

eCommerce forces vendors to trust strangers they may never meet. Merchants can also turn to their card networks for support when deflecting card-not-present (CNP) fraud, preventing interruption to customer experiences.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

PYMNTS

JANUARY 19, 2021

While the coronavirus crisis certainly accelerated the drive toward digital, the mid-market's commerce digitization push was well underway before the pandemic hit. Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout.

Online 275

Online Marketing Payments Operations 275

Perficient

DECEMBER 1, 2022

Across industries, so much of marketing effectively comes down to timing — appealing to the right person, at the right place, at the right time. Timing for marketing financial services and products as a financial advisor is especially crucial, as many financial needs follow the timeline of milestones in an individual’s life.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

Abrigo

MARCH 3, 2022

CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market. Today, CFIs are uniquely positioned to regain the market. Changing Lending Environment. Streamline With Software.

Lending 195

Lending Community Marketing Community Bank 195

Perficient

OCTOBER 20, 2020

The goal of each business is to meet and exceed customer expectations by accurately fulfilling orders even when against extreme demand. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic. More Information and Resources.

System 324

System How To Customer Experience Meeting 324

South State Correspondent

SEPTEMBER 28, 2020

Jill talks about experimentation, marketing, the customer experience, the meetings they have to facilitate culture / new ideas, what they are doing in the age of Covid-19, and what the future looks like for the banking customer. See how innovation doesn’t always mean technology and doesn’t have to be expensive.

Customer Experience 370

Customer Experience Innovation Meeting Technology 370

Perficient

SEPTEMBER 10, 2020

executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies are shifting resources to create better digital interfaces and more engaging digital experiences.”. Becoming digital is the best way to keep pace with changing market realities and customer expectations.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

SEPTEMBER 19, 2023

Second, better- personalized products and experiences were seen as important levers for differentiation, making authentic connections and customer journey insights even more vital for the business. Disrupt to win in the increasingly competitive insurance market. What Matters Most to Insurers in 2023?

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

APRIL 16, 2020

But, he noted, it is possible to get ahead of these problems right now such that they are leveraging the PSD2 SCA change not just as an opportunity to bolster security, but also to improve the customer experience. The Three Pillars Of Navigating The SCA Switch.

Meeting 170

Meeting Fraud Analysis Data 170

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Andrew Catalano, Austin Williams While most community banks aren’t yet using first-party data for marketing purposes to grow revenue and retain customers, experts say those willing to invest in the effort can reap big rewards. “To

Community Bank 129

Community Bank Community Marketing Data 129

Perficient

FEBRUARY 29, 2024

Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele. Interested in optimizing your banking practice?

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

DECEMBER 22, 2020

The automotive market continues to fire on all cylinders despite the pandemic as online and offline sales have either remained flat or trending up for Q3. This empowers our customers to buy a vehicle on their terms, whether that’s online, in person or seamless combination of the current platform enables customers to buy vehicle online.

Marketing 165

Marketing Online Trends Branding 165

FICO

SEPTEMBER 28, 2020

Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30. I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. In other markets, the rise of marketplaces is giving old organizations new perspective.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

FEBRUARY 24, 2021

He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. Meet the Hosts. She specializes in digital experience, retail, and digital. Connect with Jon on LinkedIn. LinkedIn | Perficient.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. What does your brand portray to the market? In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

SEPTEMBER 15, 2020

They look for adjacent innovations with the potential for broader application, adopting features from one market to create a new product or improve an existing one. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. Tip 5: Enable a Sure Foundation.

User Experience 427

User Experience Innovation Branding Customer Experience 427

FICO

OCTOBER 12, 2022

Risk-Aware Marketing to Personalize Telco Customer Engagement. Innovators are shoring up their market share by opting for cloud-hosted platform technology more typically favoured by banks. There’s a mass of customer data available. FICO Admin. Tue, 07/02/2019 - 02:45. by Tim Young. expand_less Back To Top.

Marketing 96

Marketing Analytics Customer Experience Data 96

PYMNTS

APRIL 28, 2017

The study, which was conducted by Researchscape, reveals that despite a wealth of data about customer behavior and purchasing choices at their disposal, companies have not been effectively using this data to better meet consumer expectations.

Study 148

Study Meeting Company Survey 148

Accenture

DECEMBER 13, 2021

Now is the moment for bank marketers to evolve, meeting new expectations and finding meaningful ways to connect to their customers. According to The Great Marketing Declutter, nearly 70% of marketing executives say the past year has completely exhausted their teams. Everything has changed with the pandemic.

Meeting 247

Meeting Groups Marketing Customer Experience 247

Perficient

AUGUST 24, 2020

At Perficient we think of insights in three ways: Market: what’s happening in the marketplace? Is it agile enough to meet your needs? Interview your customers who are leaving for a competitors. Contract someone like Perficient to do a market analysis and who likely has a clients in your industry. Is it up to date?

Strategy 322

Strategy Analytics Customer Experience Exercises 322

Perficient

FEBRUARY 2, 2023

In fact, according to The Business Research Company’s 2022 Payment Security Global Market Report , the payment security market is expected to reach $43 billion by 2026. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471

Industry Trends social media Payments 471

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Business Analysts. Blog reads.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

JUNE 22, 2020

In my earlier post , I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. At the center of Now/New/Next is knowing where you stand with your customers. The Voice of the Market . The Approach.

Customer Experience 531

Customer Experience Comparison Strategy social media 531

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195