FICO

JUNE 14, 2023

Innovations in AI/ML and analytics have made it possible for every interaction to be personal and unique, and customers expect banks to be investing in technology that fuels meaningful experiences. Darryl is a frequent speaker at industry events including FICO World and CSRSA conferences.

Analytics 52

Analytics Strategy Survey Technology 52

Social Assurance

NOVEMBER 6, 2020

This time of year, we should be all packing our bags and prepping for travel to the ABA Bank Marketing Conference, but like most things in 2020, any plans you made all went out the window. The adjustments to a virtual conference were quite disappointing for me personally this year. So, how can Social Assurance help?

Marketing 12

Marketing Conference Minneapolis Analytics 12

Fintech Labs Insights

AUGUST 27, 2015

The Sneak Peek series looks at the innovators demoing live on stage at FinvoateFall 2015. Be sure to pick up your tickets to our annual autumn conference, and we’ll see you in New York! Christopher Young, Director, Financial Services Strategy. Neal Wadhwani, Principal Solutions Consultant, Financial Services & Insurance.

New York 12

New York Marketing Strategies Strategy Conference 12

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service.

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. Blake Wood (SVP & Director, Program Innovation).

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 9, 2016

Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40