South State Correspondent

APRIL 27, 2022

The total experience is the product, the user’s journey with the product, the marketing/branding, and the interaction between the users and support staff. Journey mapping with meaning – Journey mapping is not a one-time exercise or some bank marketing consultant’s final deliverables. It is rarely the other way around.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

South State Correspondent

MARCH 15, 2023

While we wrote about the root cause of the failure of Silicon Valley Bank (SVB) HERE , the lessons of the current banking crisis go beyond interest rate risk management. While interest rate risk caused the most significant impact on value, several other factors contributed to the terminality of each bank that was closed.

social media 195

social media FDIC Branding Management 195

PYMNTS

DECEMBER 16, 2019

The introduction of the iPhone in 2007 – and the birth of the apps ecosystem a year later in 2008 –inspired an entirely new class of innovators, stating the 2010s with a brand-new toolkit. The last 10 years in payments and commerce have given us millions of dots to connect. 2020 Trendline Three: From The eWallet To The Everyday App Ecosystem.

Payments 180

Payments Innovation Cards Google 180

PYMNTS

JANUARY 1, 2020

The introduction of the iPhone in 2007 – and the birth of the apps ecosystem a year later in 2008 –inspired an entirely new class of innovators, starting the 2010s with a brand-new toolkit. The last 10 years in payments and commerce have given us millions of dots to connect. 2020 Trendline #6: The Global Game-Changer Of Voice.

Innovation 174

Innovation Cards Google Payments 174

FICO

MARCH 6, 2020

FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more. We serve corporates, insurance companies, and banks – be it a retail, private, wealth management, automotive or telecom bank, tier 1 or tier 3 bank. However, this has changed over time.

Compliance 81

Compliance Technology Fraud Analytics 81