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A Masterclass in Bank Total Experience In One Graphic

South State Correspondent

The total experience is the product, the user’s journey with the product, the marketing/branding, and the interaction between the users and support staff. Journey mapping with meaning – Journey mapping is not a one-time exercise or some bank marketing consultant’s final deliverables. It is rarely the other way around.

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Financial Crime: Technology can Transform Compliance

FICO

Visma Connect recently interviewed Jürgen Krieg, FICO's head of global compliance sales. In this excerpt from that article, Jürgen elaborates on the importance of compliance. . At FICO, I am responsible for planning and implementing growth strategies to develop new markets, and the expansion of our compliance business globally.