PYMNTS

JANUARY 8, 2019

The world of 2019 is quickly gearing up to become quite a different place than the year we just left behind. 55 percent: Share of voice-activated speaker-owning bridge millennials who have used their devices to make a purchase in the last week. 73 percent: Share of drivers who connected to the internet during their commutes.

Data 129

Data Pennsylvania Millennials Mobile 129

Gonzobanker

DECEMBER 20, 2019

GonzoBankers, 2019 was a year of extremes. Third, read and enjoy the 2019 edition of the GonzoBanker Awards, our 18 th. Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

JANUARY 14, 2020

Broadly speaking, it seems the follow-up act to the millennial generation – that is, Gen Z – is much more positively inclined toward using credit products of all stripes. Far more millennials and Gen Xers make use of credit cards than Gen Zers – at 38.29 million and 38.27 million, both cohorts have roughly quintuple the carrying rate.

Innovation 160

Innovation Payments Millennials Cards 160

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

Bank Innovation

APRIL 19, 2019

based online-only bank, Ally Financial, had 120,000 new deposit customers in the first quarter on 2019, CEO Jeff Brown said on the bank's 1Q earnings call Thursday, bringing the Ally’s total depositor count to 1.77 The Detroit, Mich.-based million — a 20% YoY increase.

Detroit 186

Detroit Millennials Online Capital 186

PYMNTS

FEBRUARY 25, 2020

Anthropologie , for its part, is renowned for its creativity and innovation in experiential marketing, while Macy’s is focusing on experiential stores as part of its comeback plan for the year. Data: 6,300: Minimum number of attendee check-ins at all Anthropologie events in 2019.

Retail 130

Retail Millennials Tools Innovation 130

PYMNTS

DECEMBER 26, 2019

But before we shut the door on 2019, it bears taking a moment to note how much the world of retail has changed in the last year, a fitting capstone on a decade that has seen retail as the American consumer commonly knew it taken to the ground and rebuilt nearly from the foundations.

Retail 135

Retail Branding Course Charlotte 135

Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. If it doesn’t, negative news travels fast through millennial networks. Next was born to complement Bradesco’s strategy.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 13, 2019

What this demographic wants out of peer-to-peer (P2P) marketplaces is changing, however, as more millennials become fully active members of the working world. Millennials are still spending money on trips and vacations, but how and where they do so is shifting. Millennials And Their Changing Travel And Payment Opinions.

Millennials 141

Millennials Payments Groups Mobile 141

PYMNTS

JANUARY 16, 2020

Millennials have matured financially, but many remain wary of using traditional credit to buy even routine or small-ticket items. Verishop launched in June 2019, and [we] pretty much launched with our [BNPL] payment option,” Khan said. “It How Millennials Are Driving BNPL Growth. BNPL is not a new payment method.

Millennials 130

Millennials Mobile Retail Branding 130

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. How We Will Pay 2019 is an annual national study of more than 5,000 U.S. This group of 60 million U.S.

Millennials 222

Millennials Study Course Trends 222

FICO

DECEMBER 20, 2018

For my predictions, I’ll focus on four areas of tactical concern within consumer banking that I feel confident bank executives will make significant progress addressing 2019. This regulatory green light will embolden bank product managers to think creatively in 2019 about how they can carve out a slice of the estimated $90 billion U.S.

Trends 73

Trends Lending Fraud Exercises 73

PYMNTS

OCTOBER 1, 2019

As discussed in the latest “ How We Will Pay 2019 ” survey, done in collaboration between PYMNTS and Visa, the age of the connected consumer has dawned. To that end, ownership of the key enabler of contactless payments – that would be smartphones, of course – is up, reaching 90 percent in 2019 versus 84 percent in 2018.

Millennials 140

Millennials Payments Study Groups 140

Perficient

APRIL 14, 2022

population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. New product opportunities are being driven by innovation and market conditions. Leveraging Data Responsibly . As digital natives begin to make up the majority of the U.S.

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

DECEMBER 9, 2019

You might be shocked to discover that fully 42 percent of businesses still used paper checks as their main payment method in 2019. Statistical swarms of millennials and Gen Zers report never having used a paper check. Banking on Instant. workforce in 2020.

Millennials 130

Millennials New York City National New York 130

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. Does your financial institution support a culture of innovation and an environment that welcomes new technology?

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

DECEMBER 18, 2019

In 2019 alcohol consumption in the U.S. billion in sales between October 2018 and October 2019 — a roughly 200 percent jump — and kicked off something of a spiked seltzer follow-on craze. According to Nielsen, wine in a can sales were up 73 percent between October 2018 and October 2019, totaling $54 million.

North Carolina 131

North Carolina Millennials America Boston 131

Perficient

JANUARY 12, 2021

In 2019, Gartner projected that over 100 million customers would be shopping with AR in 2020. Gartner also reports that 30% of Gen Z and Millennial shoppers wish that online shipping experiences would incorporate AR/VR features, though less than one-fifth of analyzed brands have integrated them. So, is this the year of AR breakthrough?

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. We’ve barely gotten through the holiday shopping season of 2019.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

DECEMBER 24, 2020

If there was a defining trend for payments in 2020, or a trend that gained the most traction compared to 2019, it was buy now, pay later (BNPL). Millennials have shown remarkable interest in these solutions, which allow consumers to finance purchases with specific terms when they check out online. PYMNTS research shows 11.5

Payments 260

Payments Millennials Survey Trends 260

PYMNTS

SEPTEMBER 3, 2020

The pandemic has accelerated a preexisting trend in the restaurant industry in which QSRs — driven by doing more business with digitally savvy millennials and Generation Z consumers — have sought to personalize their interactions. A 2019 report revealed that more than 100 million Americans face such restrictions, for example.

Management 130

Management System Millennials Study 130

PYMNTS

JUNE 4, 2019

Cars and quick-service restaurants (QSRs) have been interconnected since drive-ins were the latest innovation. This is just the beginning of a new wave in digital commerce; 64 million shipments of connected cars are forecast for 2019, up from 33 million in 2017. Mobile Ordering Appeals to Millennials. percent vs. 45.8

Millennials 184

Millennials Google Mobile Report 184

PYMNTS

OCTOBER 5, 2020

But it is innovative from the marketing standpoint and also hits on the theme of collecting data to sharpen those marketing campaigns once they’re done. Part of the reason for the reconsideration of the brand is to reach the millennial age range. The change comes slightly under one year since its November 2019 brand launch.

Branding 183

Branding Millennials Resources Marketing 183

PYMNTS

MAY 1, 2019

-based credit unions in operation as of January 2019. 50 percent: Share of millennials who have indicated they are “more likely” to visit stores with intelligent retail or automated checkout facilities than standard retail outposts. 80 percent: Share of customer interactions projected to be handled by AI in 2023.

Guidelines 122

Guidelines Millennials Retail Data 122

PYMNTS

JANUARY 26, 2021

And voice assistants are showing up to assist with a growing number of those home purchases — 42 percent more often than they did in 2018 and 10 percent more than they did in 2019. percent said they’d made a voice-assisted purchase in the past day.

Millennials 175

Millennials Data Trends Security 175

PYMNTS

SEPTEMBER 26, 2019

Visa is committed to enabling new forms of payment innovation across the e-commerce ecosystem. Sezzle’s installment solution is rapidly growing among Gen Z and millennial consumers and is proven to dramatically reduce cart abandonment.”.

Payments 133

Payments Millennials Maine Online 133

PYMNTS

MAY 23, 2019

According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. As of 2019, three quarters of customer interactions with credit unions are digital — the remaining 25 percent is split between branch visits, ATM stops and call center calls. Building A Better Package.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

MAY 19, 2020

As far back as late 2019, the second edition the Visa/PYMNTS How We Will Pay study demonstrated that the home and its voice-enabled devices were well on their way to becoming the consumer’s connected commerce command center. percent of bridge millennials have done so. Another 41.8 And consumers plan to stick with their new behaviors.

Technology 205

Technology Millennials Retail Report 205

Accenture

SEPTEMBER 22, 2019

By way of example, Monzo passed 2 million users in May 2019 and anticipates 3 million this year, while Revolut is targeting 10 million by 2020. But there’s another reason why the neo-challengers are so front-of-mind: They’re industry leaders in cultivating technology innovation and optimising customer service and experience.

Innovation 150

Innovation Metro Apple Marketing 150

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Here’s a hint: We’ll tell you now … and you can thank us later.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

JANUARY 1, 2021

The consumers who shopped for anything from groceries to sporting goods to cars in December of 2019 are completely different from the ones who shop today. For the purposes of this exercise, we’re going to describe the “typical” grocery shopper – a bridge millennial, a 36-year-old mom of 1.93 How She Thinks About Timing Her Order.

Study 362

Study Survey Exercises Cards 362

PYMNTS

NOVEMBER 2, 2020

consumer seems happy to test the waters — and none more so than the coveted bridge millennials. According to PYMNTS survey data, nearly three times as many bridge millennials are Amazon Prime members as Walmart+ members. But three in 10 bridge millennials already report having both, just a month in. Those are the 47 million U.S.

Millennials 246

Millennials Retail Online Report 246

PYMNTS

JANUARY 24, 2020

However, government bodies are unable to innovate at the same breakneck pace as retailers or other consumer service industries, as they must adhere to complex regulations, and ensure that their software is not leaving partners behind. Payment Challenges Stall Government Innovations . Fraud Issues Stemming From Paper Check Use.

Payments 130

Payments US Fraud Innovation 130

PYMNTS

DECEMBER 27, 2019

Early innovators managed cooperatives using the same founding principle that CUs use today: members-first finance in place of indifferent, legacy-style banking. percent in Q3 2019, which is a concern for the entire sector. The Shore Porters Society. Fenwick Weavers’ Society. Digital Unison.

Digital Banking 130

Digital Banking Millennials Banking Trends Mobile 130

PYMNTS

JUNE 25, 2019

P2P and Millennials. For instance, according to one report from LendEDU , a student loan refinancing company, about 33 percent of millennials had paid for drugs via Venmo — and that was in late 2017. Surveys and other types of reports are taking note of this apparent trend. About a fifth, by comparison, had used Venmo for gambling.

Payments 115

Payments Marketing Millennials Trends 115

PYMNTS

OCTOBER 20, 2020

We learn that the creative innovation that’s capturing people’s imaginations more than anything now is the mighty spoken word. This means that the share of consumers making purchases who do so via voice assistant is up 42 percent since 2018 and up 10 percent since 2019.”.

Maine 221

Maine Retail Branding Study 221

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. Solid evidence of that was provided during the recent first-quarter 2019 earnings season.

Google 115

Google Mobile Retail Innovation 115