PYMNTS

JANUARY 7, 2019

Welcome to the first Monday of 2019. According to the Chinese calendar, 2019 is the “Year of the Pig” – which may not, at first blush, inspire much excitement for the 358 days ahead of us. That makes it the most important year of the last decade. In the payments and commerce world, that’s not much time at all.

Mobile 205

Mobile Innovation Apple Study 205

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

JANUARY 16, 2020

Millennials have matured financially, but many remain wary of using traditional credit to buy even routine or small-ticket items. Verishop launched in June 2019, and [we] pretty much launched with our [BNPL] payment option,” Khan said. “It How Millennials Are Driving BNPL Growth. BNPL is not a new payment method.

Millennials 130

Millennials Mobile Retail Branding 130

Insights on Business

FEBRUARY 13, 2019

Next is a digital bank, completely disassociated from the Bradesco brand. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Next was born to complement Bradesco’s strategy.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 24, 2019

21, the last Saturday shopping day before Christmas 2019, has been confirmed as the single biggest retail sales day in U.S. billion and that exceeded 2019 Black Friday sales by 10 percent. And, despite ever-evolving online innovations, traditional retail engagement will likely continue into the 2020s and beyond.

Retail 186

Retail social media United States Millennials 186

PYMNTS

DECEMBER 18, 2018

However, that glass-half-full view isn’t warranted, Visa ’s Global Head of Innovation and Design Mark Jamison told Karen Webster, and is based on a view of commerce that is too myopic. This year, 2019 will likely be the first season that [holiday spending] will top $1 trillion,” Jamison explained.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

MARCH 1, 2019

They also create repeat visits to the DSW brand, where an exciting footwear assortment awaits.”. L Brands plans to close approximately 53 Victoria’s Secret locations this year as it curtails investments in new and renovated stores. And NPD Group data found that millennials spent one-third of bra dollars last year on sports bras.

Branding 129

Branding Retail Columbus Las Vegas 129

CB Insights

MARCH 26, 2019

Every few weeks, another story about the dreaded generation surfaces: millennials are killing casual dining; millennials are killing breakfast cereal; millennials are killing home ownership. 2019 FOOD & BEVERAGE TRENDS TO WATCH. Why the millennial generation is so different. Millennials are in debt.

Millennials 78

Millennials Industry Trends Branding 78

Perficient

APRIL 14, 2022

population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. Data sharing relies on trust between a brand and the consumer willing to share it. New product opportunities are being driven by innovation and market conditions. Leveraging Data Responsibly

Strategy 332

Strategy Tools Industry Customer Experience 332

CB Insights

SEPTEMBER 10, 2019

While the media often portrays millennials as preoccupied with the rising prices of festival tickets and avocado toast, their real financial concerns are a bit more practical. But millennials face significant headwinds in making those financial dreams a reality. get the REPORT on next generation investors. From big banks to big tech.

Millennials 77

Millennials Mobile Lending Cards 77

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. How We Will Pay 2019 is an annual national study of more than 5,000 U.S. This group of 60 million U.S.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

OCTOBER 20, 2020

We learn that the creative innovation that’s capturing people’s imaginations more than anything now is the mighty spoken word. This means that the share of consumers making purchases who do so via voice assistant is up 42 percent since 2018 and up 10 percent since 2019.”. percent bought new retail product brands.”.

Maine 221

Maine Retail Branding Study 221

PYMNTS

FEBRUARY 18, 2020

cereal market has lagged recently, with a slight uptick in 2019. To add value and give products a health halo, cereal brands incorporate ancient grains, superfoods, probiotics, or seeds and nuts.”. Mintel found that 51 percent of consumers aged 18 to 24 agreed that ‘eating my favorite brands reminds me of childhood.’

Trends 160

Trends Branding Strategy New York 160

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Here’s a hint: We’ll tell you now … and you can thank us later.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

MAY 23, 2019

According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. As of 2019, three quarters of customer interactions with credit unions are digital — the remaining 25 percent is split between branch visits, ATM stops and call center calls. Building A Better Package.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

JANUARY 22, 2020

All of that helps prepare the ground for innovation. “In They are not only Representing a $50 billion annual global industry, the product appeals to millennial consumers who are moving toward their peak earning years, according to Otherland Founder Abigail Stone. “I P ersonalization and Instagram. The company has raised $5.6

Los Angeles 131

Los Angeles Analytics Retail Survey 131

PYMNTS

DECEMBER 18, 2018

When you think about millennial couples today, they are unlike any previous generation. Ma noted in an interview that the firm’s most important innovation is that its underlying technology platform easily integrates online assortments from new brands. Their intention is to remain a digitally centered brand.

New York City 166

New York City Branding Millennials User Experience 166

Accenture

SEPTEMBER 22, 2019

By way of example, Monzo passed 2 million users in May 2019 and anticipates 3 million this year, while Revolut is targeting 10 million by 2020. But there’s another reason why the neo-challengers are so front-of-mind: They’re industry leaders in cultivating technology innovation and optimising customer service and experience.

Innovation 150

Innovation Metro Apple Marketing 150

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Visual search has held promise for online retailers for some time, especially since offering more visual content can engage tech-savvy millennial and Gen Z consumers.

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

AUGUST 14, 2019

With its digital business delivering its 40 th consecutive quarter of double-digit growth, Macy’s made progress on its 2019 strategic initiatives during the second quarter. Gennette noted that the company also continues to aggressively grow the stock-keeping units (SKUs) and brands it offers to customers on Macys.com via vendor direct.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

NOVEMBER 2, 2020

consumer seems happy to test the waters — and none more so than the coveted bridge millennials. According to PYMNTS survey data, nearly three times as many bridge millennials are Amazon Prime members as Walmart+ members. But three in 10 bridge millennials already report having both, just a month in. Those are the 47 million U.S.

Millennials 246

Millennials Retail Online Report 246

PYMNTS

JANUARY 31, 2020

It’s an industry that has — and continues to — shift quickly from its brick-and-mortar roots to an often innovative eCommerce experience. As for Felix Gray, wellness is an anchor of its brand proposition — but that focus is one reason it might not be working with Amazon’s marketplace services anytime soon.

Retail 116

Retail Branding Trends Operations 116

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. And since iPhone users skew more to the affluent, it also denied those innovators the opportunity to monetize their spend. 23-25, 2020.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

NOVEMBER 18, 2019

Smart, too, because instead of trying to be the bank, Google is leveraging the brand name, banking infrastructure and reputation for trust and stability of two banks, one of which is among the world’s largest global financial institutions, to acquire new users for that product and for Google Pay. Google’s Android operating system in the U.S.

Google 177

Google Study Payments Branding 177

PYMNTS

DECEMBER 26, 2018

The developments from Amazon Go and Sam’s Club come as checkout technology innovations matter to consumers: According to the PYMNTS Enterprise Retail Grocery Report , the most important factor when choosing a grocery retailer for nearly 17 percent of consumers is having the ability to scan and pay with a mobile phone.

Retail 136

Retail Mobile Miami Dallas 136

PYMNTS

FEBRUARY 25, 2020

Here’s just a few examples of how these companies, among others, are innovating with digital ordering: . meal delivery market DoorDash controlled in October 2019 was 35 percent. Showcase Ads, another offering, enables national brands to highlight new menu items, seasonal offers and temporary promotions. through Yelp ads.

United States 130

United States New York City Mobile Branding 130

PYMNTS

JUNE 11, 2019

The QSR chain is also providing diners with an immersive way to experience its brand via The Bell: A Taco Bell Hotel and Resort in Palm Springs, California in the summer for a limited time. The number of cars equipped with some form of connected technology that will be shipped worldwide in 2019 is 64 million.

Google 110

Google Mobile Technology Retail 110

PYMNTS

DECEMBER 14, 2019

As the retail run-up to the 2019 main event comes closer, there is every reason to think that estimate might be due for an upward revision. Star Wars’ nearly five-decade legacy among fans isn’t entirely due to the innovations Lucas brought to the screen – like the Millennium Falcon, lightsabers and Stormtroopers, memorable though they are.

Maine 170

Maine Retail Innovation Millennials 170

PYMNTS

JANUARY 11, 2019

As of early 2019, some 28 percent of consumers own a voice-activated device, up from 14 percent last year, according to the PYMNTS/Visa figures. As of early 2019, Amazon and Google are the two main competitors for that crown, and they are not quite equally matched insofar as Amazon’s market share is greater.

Google 145

Google Samsung Apple Technology 145

Insights on Business

JANUARY 31, 2019

Coffee chains continuously evolve their branding, in-store design and the way they deliver their offerings to not just keep “the coffee experience” fresh, but also to appeal to the next generation of consumers. Can long-established banks fend off competition from fintech startups in their conquest capturing this mindset?

Payments 107

Payments Fraud San Francisco social media 107

PYMNTS

FEBRUARY 28, 2020

Metromile (@Metromile) October 14, 2019. The company’s early assumption was that it would attract millennials living in metro areas. So you have a car, but you don’t drive a lot? You need Metromile! We help drivers like you save money. pic.twitter.com/4G9AIjVX39. According to Preston, Metromile has no set customer profile.

Metro 217

Metro Arizona Pennsylvania Policies 217

CB Insights

JUNE 4, 2019

Download the free report to learn about the biggest emerging trends in retail and strategies to watch for 2019. Even luxury brands are contributing to this problem. Tech innovations shaping a more sustainable fashion industry. Tech innovations shaping a more sustainable fashion industry. table of contents.

Industry 78

Industry Branding Examples Innovation 78

PYMNTS

OCTOBER 30, 2019

One of the most recent examples of that movement comes from Walmart , the venerable retail chain locked in mortal combat with Amazon, and Green Dot, the 20-year-old payment services provider that has managed to not only survive in a cutthroat industry, but innovate and thrive. In fact, in June 2019, a PYMNTS study of 1,037 U.S.

Retail 110

Retail social media Fintech Study 110

Gonzobanker

DECEMBER 20, 2018

Leveraging the Virtual Wallet brand it built years ago, it will be worth watching how PNC fares in 2019. Hats off to Greg for taking a $600 million credit union to a $5 billion innovator over his 25 years at the helm. Another example of sincerity and innovation making an impact on local communities. Bank Sale of the Year.

Fintech 102

Fintech Conference Innovation Community 102

PYMNTS

FEBRUARY 18, 2019

I hosted a digital discussion last week with an executive from Sift with more than 15 years of experience building trust and safety organizations for some of the biggest digital brands in the world – including Google , Facebook and Square. own voice-activated speakers, as do more than a third of the 30- to 40-year-old bridge millennials.

Cards 169

Cards Course Study New York 169

PYMNTS

OCTOBER 29, 2018

The day after Halloween marks the 60-day sprint to the end of the year – a year in which the pace of innovation has accelerated materially. The shifts associated with that innovation are beginning to take root, and those impacts are beginning to be felt. In fact, according to our recent study, they come in dead last.

Payments 196

Payments Google Apple Innovation 196