PYMNTS

NOVEMBER 19, 2020

And 88 percent of shoppers surveyed across eight countries use digital wallets. consumers now make purchases within retailer apps — a significant jump from the 21 percent who did so pre-pandemic. And 88 percent said they’d had a “consistently positive user experience” with NFC contactless technologies.

Google 254

Google Mobile Apple Survey 254

PYMNTS

MARCH 24, 2020

This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage?

UX 150

UX User Experience Survey Meeting 150

PYMNTS

SEPTEMBER 22, 2020

But the eCommerce trend for personal care, packaged foods and beverages has led CPG companies to advertise on supermarket and other retail sites in order to be where the shopper is, and to encourage sales through online channels. The new emphasis on digital has also led to more collaboration with retailers.

Company 140

Company Capital Resources Retail 140

PYMNTS

APRIL 24, 2020

percent of CU members would consider switching to technology firms, if they could provide the same services their CUs provide at a better price or with a better user experience. We surveyed 4,058 U.S. This so-called “FinTech challenge” is compounded by the fact that 45.9

Data 187

Data Innovation Digital Banking Meeting 187

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account. And when it isn’t?

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

JANUARY 19, 2017

According to eMarketer , it’s expected that younger generations in India will help drive the number of smartphone users in the country to 267.1 A recent survey of adult smartphone owners under 35 in India, conducted by digital marketing firm Regalix , revealed that 83 percent respondents had used their mobile device to shop online.

Mobile 100

Mobile Millennials Survey User Experience 100

PYMNTS

JULY 6, 2020

Since PYMNTS’ last survey of subscription services, the average Index score in Q2 2020 rose to 65.1, This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience. Scores Rise, But Churn Looms. First, the good news. Approximately 167.1

User Experience 144

User Experience Training Examples Survey 144

PYMNTS

JANUARY 16, 2017

That’s according to the Capgemini Digital Transformation Institute ’s new report, “ Making the Digital Connection: Why Physical Retail Stores Need a Reboot.” More than 6,000 consumers and 500 retail executives were surveyed from nine countries, including the U.S,

Retail 100

Retail Study Survey User Experience 100

Celent Banking

JANUARY 23, 2015

Earlier this month, Celent published a report providing an analysis of an October 2014 survey among North American banks and credit unions. The effort sought to understand the state of retail banking channel systems. Source: Celent survey of North American financial institutions, October 2014, n=156.

Survey 100

Survey Mobile User Experience Digital Banking 100

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MARCH 24, 2017

No matter what the retailer sells, the goal is to find the problem before it becomes a problem and hopefully stamp it out. At Catchpoint, we are dedicated to helping our retail customers understand the end-user experiences they are delivering across a broad range of geographies and take steps to optimize those experiences.”.

Online 102

Online Data User Experience Retail 102

Celent Banking

DECEMBER 1, 2014

Our US consumer survey and Canadian consumer survey point quite clearly to this. Possible challenges: Adding features to TD’s simplistic mobile app could be present technical and user experience challenges. Moven has a keen focus on the user experience. The existing TD smartphone app – well, not so much.

User Experience 173

User Experience Mobile Innovation United States 173

PYMNTS

JULY 13, 2018

Location has always mattered in business, but the concept is taking on new meaning in online retail. The talk centered around the PYMNTS and Braintree Contextual Commerce Report , which used survey findings from 2,000 U.S. consumers to paint a landscape picture of the retail trend. It’s UX 101,” Habibi said. “No

User Experience 100

User Experience UX social media Retail 100

Accenture

OCTOBER 18, 2019

This could mean a better user experience, more value-added services like rewards and embedded credit, or getting into the business of running payments platforms for retailers and other partners on a white-label basis. A common element in both driving down costs and improving the value added of payments is data.

Industry 150

Industry Payments Survey User Experience 150

Celent Banking

FEBRUARY 26, 2015

For starters, retail banks serve a diverse market with diverse needs and preferences. Celent looked at a dozen other retail categories and couldn’t find a single one (except banks) that grew store density over the same period. Just the reverse happened, even though digital commerce remains less than 20% of total retail sales.

FDIC 100

FDIC Retail Digital Banking User Experience 100

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

APRIL 27, 2020

In fact, 22 percent of respondents in a recent TransUnion survey claimed they had “been targeted by digital fraud related to COVID-19.” There is a misconception that biometric authentication automatically translates into identifying exactly who the user is,” says BiometricUpdate.

Fraud 164

Fraud Company Security Comparison 164

PYMNTS

JULY 29, 2020

Fitness equipment maker Tempo , whose home workout systems retail for nearly $2,000, has seen its valuation hit $250 million amid a massive surge in interest as the pandemic shut down brick-and-mortar gyms. Besides, PYMNTS consumer surveys have found that many Americans are content to stay hunkered down in their homes.

Exercises 157

Exercises San Francisco Community User Experience 157

PYMNTS

JANUARY 4, 2017

According to a recent survey by the Pew Research Center, 79 percent of U.S. Patricio said Shopify has also seen an uptick in mobile traffic and is looking at ways to improve the mobile shopping experience. “We He said Shopify recognizes opportunity to improve the checkout experience and improve conversion rates for mobile shoppers.

social media 128

social media User Experience Online Mobile 128

PYMNTS

DECEMBER 29, 2020

In fact, a recent GeoGuard survey found that U.S. While FinTechs and neobanks add value by focusing their attention on the user experience and business logic, their value isn’t being added in building better compliance functionality. “So

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

DECEMBER 14, 2016

As the band Europe famously sang — we have reached the final countdown when it comes to the holiday retail season. So why the Visa-Stub Hub tie in — and how does it speak to the rest of Visa’s 2016 holiday retail strategy? The modern customer expects a top-notch user experience.

Online 100

Online Retail User Experience Data 100

PYMNTS

DECEMBER 4, 2018

A bit more than a third of those surveyed plan to also focus on loyalty in that timeframe. When it comes to a loyalty program, it’s all about a good user experience. Bridge millennials are more apt to use debit than credit or PayPal – and all three methods are used more often than retail cards, according to the data.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

MAY 6, 2019

That is what the latest data from analytics firm Ghost Data strongly indicated, anyway, as its survey of the site has found it is becoming one of the internet’s favorite breeding grounds for the illegal sale of counterfeit fashion items. That progress toward additional eCommerce functionality is likely to progress, according to the survey.

social media 123

social media Branding Survey Report 123

PYMNTS

OCTOBER 24, 2016

With nearly one in four consumers trying Apple Pay this year, according to the PYMNTS Apple Pay Adoption Tracker , there’s been a steady increase in use of and interest in the mobile wallet since late 2014, when only 9 percent of those surveyed used it to make a purchase. About The Tracker.

UX 100

UX Mobile Apple Trends 100

PYMNTS

MARCH 10, 2020

The National Retail Federation (NRF) led off the week revising its estimates for supply chain disruption as it is seeing member reports that indicate larger than expected issues. A survey of its members found that 40 percent are seeing disruptions, and 26 percent expect to see disruptions.

Marketing 236

Marketing Fintech Bitcoin Apple 236

PYMNTS

MAY 26, 2017

FUEL CYCLE equips businesses to engage with customers through gamification and gamified rewards, surveys, group discussions, live chats, etc. PYMNTS: Can you show me some data or proof points on how the company has helped retailers? What better way to win the business game than to make it, well, a game?

Branding 103

Branding Community Survey Data 103

PYMNTS

JUNE 26, 2017

According to a recent restaurant industry survey , millennials are twice as likely to place an advanced order via a mobile device, and 62 percent have placed a digital order with a restaurant in the past six months. Kennedy said he’s seen evidence of this first hand.

Millennials 125

Millennials Mobile User Experience Survey 125

PYMNTS

OCTOBER 16, 2017

That’s the key takeaway from a recent survey of 1,271 credit card holders exploring consumers’ motivation for signing up for credit cards with rewards. Retailers are also looking to offer cash back to their customers to build customer loyalty. In terms of loyalty and reward incentives, cash back is king. percent) and no annual fee (17.7

Millennials 101

Millennials Branding Cards Retail 101

PYMNTS

JANUARY 17, 2018

Banks’ existing offerings have also been plagued by “very low enrichment of data,” Juul added, “and on top of this, a low focus on the ‘digital end-user experience.'” ” That’s not to say that corporates should shift away from their banks altogether, however.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

JUNE 4, 2020

It’s also about finding ways to deliver good functionality to customers before big FinTechs — which have high-level concepts of what challenger banks might look like — sweep in and swipe users away, he said. Instead, they mostly provide a pre-paid card attached to a much slicker digital user experience (UX).

Mobile 141

Mobile UX Cards Payments 141

PYMNTS

JUNE 13, 2019

She put out a survey in which nearly 1,000 families were asked a variety of questions. At a point where everyone uses technology in their daily lives, she noted that one doesn’t have to understand how to build a technology product to optimize a user experience or draw up wireframes.

User Experience 123

User Experience Cards Policies Survey 123

Independent Banker

DECEMBER 31, 2021

of buy now, pay later users experience credit score degradation. Source: Credit Karma/Qualtrics Survey. They provide a straightforward way to purchase an item and split its cost over a set period of time, generally four payments over six weeks. Quick Stat.

How To 91

How To Community Bank Community Lending 91

PYMNTS

OCTOBER 2, 2018

Awareness is really high,” Weinberg said about online privacy, adding that the company’s own surveys echo findings that a good chunk of consumers are having second thoughts about how their data is used by digital service providers. Many of the apps that do exist are clunky and difficult to use; user experience needs to improve.”

Data 189

Data Online Google social media 189

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. I decided that I wanted to return the item.

Analytics 52

Analytics Survey Cards Customer Experience 52

PYMNTS

APRIL 11, 2017

The same survey also found that M-Pesa has been particularly potent in empowering women in the developing world — female-headed households saw far greater increases in consumption than male-headed households. All in, the survey estimates that M-Pesa has helped an estimated 185,000 women move from farming to business occupations.

Mobile 119

Mobile Study Survey United States 119

NCR

JUNE 29, 2016

Millennials’ heavy dependence on their mobile devices is matched by their high expectations for user experience. For Millennials, user experience is key to earning their long term business. There is a general sentiment amongst Millennials that banking applications can be improved.

Millennials 45

Millennials social media User Experience Branding 45

Gonzobanker

FEBRUARY 6, 2017

Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60