Celent Banking

DECEMBER 1, 2014

Our US consumer survey and Canadian consumer survey point quite clearly to this. Possible challenges: Adding features to TD’s simplistic mobile app could be present technical and user experience challenges. Moven has a keen focus on the user experience. The existing TD smartphone app – well, not so much.

User Experience 173

User Experience Mobile Innovation United States 173

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

Accenture

OCTOBER 18, 2019

trillion market by 2025. This could mean a better user experience, more value-added services like rewards and embedded credit, or getting into the business of running payments platforms for retailers and other partners on a white-label basis. 2 BBVA, “ BBVA launches its ‘invisible payments’ strategy ” 3/192018.

Industry 150

Industry Payments Survey User Experience 150

PYMNTS

MAY 26, 2017

FUEL CYCLE equips businesses to engage with customers through gamification and gamified rewards, surveys, group discussions, live chats, etc. Currently the market is incredibly volatile and uncertain,” CEO Bahram Nour-Omid told PYMNTS. PYMNTS: Can you show me some data or proof points on how the company has helped retailers?

Branding 103

Branding Community Survey Data 103

PYMNTS

JULY 29, 2020

Fitness equipment maker Tempo , whose home workout systems retail for nearly $2,000, has seen its valuation hit $250 million amid a massive surge in interest as the pandemic shut down brick-and-mortar gyms. We’ve been able to connect instructors and participants in different global markets around the world.

Exercises 157

Exercises San Francisco Community User Experience 157

PYMNTS

JANUARY 17, 2018

The corporate expense management market doesn’t look like it once did. The commercial card and expense management market is yet another space in which collaboration between FIs and FinTechs has proved key to driving innovative tools – especially as corporates grow weary with the traditional legacy services their banks provide.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

DECEMBER 29, 2020

Unlike the crypto markets, Wingert said the banking and payments industries continue to be slow to adapt to the challenges of KYC and fraud prevention. In fact, a recent GeoGuard survey found that U.S. Can you really know your customer if you don’t know their location?”

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

DECEMBER 14, 2016

As the band Europe famously sang — we have reached the final countdown when it comes to the holiday retail season. So why the Visa-Stub Hub tie in — and how does it speak to the rest of Visa’s 2016 holiday retail strategy? The modern customer expects a top-notch user experience.

Online 100

Online Retail User Experience Data 100

PYMNTS

OCTOBER 24, 2016

With nearly one in four consumers trying Apple Pay this year, according to the PYMNTS Apple Pay Adoption Tracker , there’s been a steady increase in use of and interest in the mobile wallet since late 2014, when only 9 percent of those surveyed used it to make a purchase.

UX 100

UX Mobile Apple Trends 100

PYMNTS

JUNE 26, 2017

According to a recent restaurant industry survey , millennials are twice as likely to place an advanced order via a mobile device, and 62 percent have placed a digital order with a restaurant in the past six months. Kennedy said he’s seen evidence of this first hand.

Millennials 125

Millennials Mobile User Experience Survey 125

PYMNTS

JUNE 13, 2019

She put out a survey in which nearly 1,000 families were asked a variety of questions. The Home Cooking Market. It also takes people outside of their communities: If they are getting items in their meal kits, they won’t be shopping at a farmers market or a mom-and-pop grocery store.

User Experience 123

User Experience Cards Policies Survey 123

PYMNTS

OCTOBER 2, 2018

That includes DuckDuckGo , a search engine that does not track consumers’ browsing histories or sell consumers’ data to third parties for the purposes of ad targeting and precision marketing. Many of the apps that do exist are clunky and difficult to use; user experience needs to improve.”

Data 189

Data Online Google social media 189

Independent Banker

DECEMBER 31, 2021

of buy now, pay later users experience credit score degradation. Source: Credit Karma/Qualtrics Survey. services multiple buy now, pay later (BNPL) providers, from a much-touted relationship with market leader Affirm to a newly launched partnership with U.S. Quick Stat. Why Cross River Bank is embracing BNPL.

How To 91

How To Community Bank Community Lending 91

NCR

JUNE 29, 2016

Banks who capture market share amongst Millennials will be those who develop applications prioritizing the Mobile experience. Millennials’ heavy dependence on their mobile devices is matched by their high expectations for user experience. For Millennials, user experience is key to earning their long term business.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

MARCH 10, 2020

There are bad days on the market — and in the wake of COVID-19, the disease caused by the coronavirus , which has spent the last month gaining more and more global ground, there have been more than a few of those of late. The market has had a crisis of confidence,” Willie Delwiche, investment strategist at Baird told the Associated Press.

Marketing 236

Marketing Fintech Bitcoin Apple 236

Gonzobanker

FEBRUARY 6, 2017

Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60

Gonzobanker

FEBRUARY 6, 2017

Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. For retailers, eCommerce will be critical during the coronavirus crisis. Another 13 percent never patronized the retailer again.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

JUNE 27, 2016

It’s been nearly two years – 20 months to be precise — since it was launched after significant investments in engineering, marketing and promotion. Each survey covers more than 4k consumers for that quarter. The consumers we survey have the right iPhones and are shopping at merchants that have NFC terminals and accept Apple Pay.

Apple 165

Apple Mobile Cards Payments 165

NCR

DECEMBER 5, 2017

There’s no doubt it’s a growing sector, with figures compiled by Statista suggesting that the value of the global VR and AR market will reach US$13.9 A survey commissioned by Worldpay found that the vast majority (93 percent) of people in China want the option to make purchases in a virtual environment. billion by 2020.

Innovation 58

Innovation Technology Cleveland Security 58

FICO

JANUARY 7, 2021

That efficiency, especially in retail and transportation, will become a strategic asset that will define the industry, potentially for a generation. Ensuring a personalized user experience: Giving companies the ability to create personalized customer treatments, at scale, while addressing economic, business, and regulatory challenges.

Management 52

Management Analytics Strategy Data 52

Celent Banking

FEBRUARY 26, 2015

For starters, retail banks serve a diverse market with diverse needs and preferences. But, I do struggle with the sustainability (or even desirability) of the current branch density in many markets – particularly in the US. Just the reverse happened, even though digital commerce remains less than 20% of total retail sales.

FDIC 100

FDIC Retail Digital Banking User Experience 100

PYMNTS

OCTOBER 16, 2017

That’s the key takeaway from a recent survey of 1,271 credit card holders exploring consumers’ motivation for signing up for credit cards with rewards. Retailers are also looking to offer cash back to their customers to build customer loyalty. In terms of loyalty and reward incentives, cash back is king. percent) and no annual fee (17.7

Millennials 101

Millennials Branding Cards Retail 101

PYMNTS

JANUARY 2, 2017

From using virtual reality to overhauling the retail industry to shifting trends in cross-border payments, here are some of the highlights from our 2016 Trackers. Prpic and his team are hoping to use VR technology to transform luxury and high-end retail as we know it. DEVELOPER TRACKER. FASTER PAYMENTS TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

APRIL 11, 2017

As of the last PYMNTS/InfoScout report on in-store mobile wallet usage, and particularly for the longest running general purpose mobile wallet in the market, Apple Pay, 19 out of 20 users who could use a mobile wallet don’t. He said it’s a priority to refine the user experience and offer new services. What’s Next .

Mobile 119

Mobile Study Survey United States 119

CB Insights

AUGUST 24, 2017

We define construction tech as startups working on construction design, team collaboration, and project site management, as well as those using drones and big data analytics primarily to transform the traditional mapping and surveying of construction sites. Research Briefing: Construction and Infrastructure. ” — Scranton.

Industry 35

Industry Technology California US 35

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. I decided that I wanted to return the item.

Analytics 52

Analytics Survey Cards Customer Experience 52

FICO

JUNE 8, 2023

Steve, can you tell us about your Automotive Ventures Retail Risk Assessment analysis and how you created the risk matrix? Last summer I published a book titled The Future of Automotive Retail. The Retail Risk Assessment is really a complement to the book. Steve: The full potential of digital retailing has yet to be realized.

Data 52

Data Industry Examples Retail 52

CB Insights

OCTOBER 31, 2019

But while many chatbots didn’t meet users’ high expectations, they haven’t entirely fallen short. Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects.

Industry 78

Industry Examples Tools Retail 78

FICO

MARCH 6, 2020

At FICO, I am responsible for planning and implementing growth strategies to develop new markets, and the expansion of our compliance business globally. We serve corporates, insurance companies, and banks – be it a retail, private, wealth management, automotive or telecom bank, tier 1 or tier 3 bank. What do you do? billion in 2019.

Compliance 81

Compliance Technology Fraud Analytics 81

Fintech Labs Insights

JULY 22, 2015

This patented solution also effectively reduces the deployment and maintenance overheads typically associated with 2FA technology solutions offered in the market. This means retailers need to be prepared to accept EMV transactions. Why it’s a must-see: October represents a major EMV liability shift for POS transactions.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

JUNE 4, 2020

It’s also about finding ways to deliver good functionality to customers before big FinTechs — which have high-level concepts of what challenger banks might look like — sweep in and swipe users away, he said. Instead, they mostly provide a pre-paid card attached to a much slicker digital user experience (UX).

Mobile 141

Mobile UX Cards Payments 141