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Square Root Study Reveals Key Retail Weaknesses

PYMNTS

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. Square Root CEO Chris Taylor commented on the retail landscape and what’s needed to improve brick-and-mortar success down the line.

Study 100
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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies. But the ASCI study showed a decline of almost 5% in customer sat for internet retailers versus just a 1.3% decline for Department & Discount stores.

Online 421
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‘Organized Retail Crime’ Is Growing (And Not Just Because Of The Pandemic)

PYMNTS

Organized crime rings are taking advantage of the pandemic, looser police enforcement and a softening in anti-shoplifting laws to swipe tons of merchandise from retail stores and warehouses across the United States. KPIX-TV reported that the shop proudly advertised on Facebook Marketplace that customers “never pay retail.”.

Retail 226
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Study Says Government Regulation And Retail Aren’t Mixing

PYMNTS

Those are the questions being raised by the National Retail Federation’s newest study , which looked at the impact that government regulations are having on everyday and high-level operations. The NRF study also touched on several current issues swirling around the role of government in the workplace, like minimum wage.

Study 100
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New Report: Helping Retail Treasurers Navigate The Digital D2C Shift

PYMNTS

Consumers are unlikely to return to stores and business districts in the near future, nor can businesses simply rely on longstanding relationships with suppliers and retailers to keep production lines moving and shelves stocked. Interior Define is one such company that exemplifies these trends, as highlighted in our case study.

Retail 216
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From Community Hubs To In-Store Theater, Retailers Double Down In Digital At NRF

PYMNTS

The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.

Community 269
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Why Amazon And Other Retailers Are Turning To Biometrics

PYMNTS

Retail keeps embracing numerous new technologies, and biometrics is not only one of them, but an area of recent growth and development, including via some of the biggest names in commerce. Take Amazon, which continues to expand its brick-and-mortar retail footprint, and the technology underlying those stores. Larger Trends.

Retail 264