article thumbnail

CIBC's Martinez-Moreno sees bank user experience as key to digital transformation

Payments Dive

Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user experience in the transformation to digital banking.

article thumbnail

Why Payments Personalization Is Key To Enhancing User Experience For Digital Content Platforms

PYMNTS

Consumers have come to expect personalization in their shopping experiences, whether using online marketplaces such as Amazon and Etsy or mobile apps such as Gilt or Poshmark. Product recommendations, informed by purchase histories and preferred payment methods, are becoming a standard aspect of digital checkout experiences.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Citi Explores The Real-Time Payments User Experience

PYMNTS

The payments industry has been riding the wave of shifting consumer habits and demands, placing the end-user experience at the forefront of new products, services and infrastructure. Those users, both consumers and businesses, aren’t just demanding choice, however. But with the U.S. But with the U.S.

article thumbnail

Why Payments Personalization Is Key To Enhancing User Experience For Digital Content Platforms

PYMNTS

Magazines, newspapers, television networks and other content providers typically offer more uniform interfaces that may not consider their customers’ geographies, content or payment preferences. Kaufman explained in a recent interview with PYMNTS how payment and content customization can impact consumers’ digital user experiences.

article thumbnail

Accounts Receivable Realigns Its Focus To User Experience

PYMNTS

The last decade of B2B FinTech innovation not only led to an explosion of product options for businesses to manage a variety of processes, including accounts receivable (AR), accounts payable (AP) and accounting. According to McCarthy, the end-users of AR solutions aren’t the only users that technology providers have to keep in mind, either.

article thumbnail

Manheim, DHL Collaborate On Transportation Management

PYMNTS

Manheim Logistics has formed an exclusive collaboration with DHL Supply Chain in order to develop what a press release calls a "more holistic" transportation management system. And there will be a new integrated user experience portal for use by shipping and operations workers.

article thumbnail

Mastercard Says Odds Favor Instant Payments For Online Gamers And Gamblers

PYMNTS

Consumers keep demanding a better, more convenient, seamless, secure user experience that makes their lives better. And this is happening across many verticals,” Mastercard ’s Senior Vice President of Digital Payments Silvana Hernandez told PYMNTS in a recent conversation. Hernandez said. “We The Road Ahead.

Online 276