PYMNTS

JULY 31, 2019

PYMNTS surveyed more than 200 FI decision-makers to examine the specific innovation areas in which banks are focusing on, now, and in the years ahead. A significant share of FIs will turn their focus in a different direction, however, to user experience (UX) — how users interface with banking products and features.

Innovation 151

Innovation Report UX User Experience 151

PYMNTS

SEPTEMBER 13, 2019

Rampant data breaches have left consumers on edge about digital fraud. They are not only anxious that their personally identifiable information may be compromised, but also skeptical that their financial institutions (FIs) would be able to spot fraud when it happens. According to our survey, 66.6 Similarly, 54.1

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

JULY 17, 2019

Firms must soon put more stringent fraud decisioning processes in place, and strong customer authentication (SCA) protocols must be built into checkout flows for online transactions that begin in Europe. Excellent user experiences inspire consumer trust, and is the path to the ‘trusted beneficiary’ status under PSD2,” he said.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? This was just the first of many questions PYMNTS examined in the Consumer-Centric Authentication Playbook: The Path To Banking App Adoption Edition , in collaboration with Entersekt.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

JULY 2, 2020

Less than 30 percent of credit union decision-makers say their CUs prioritized loyalty innovations in the past three years, however, ranking the priority behind fraud management, real-time payments, digital wallets and other initiatives. percent of CU members in the survey said they would prefer their CUs to not innovate at all, while 76.3

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

SEPTEMBER 25, 2018

When engaging with third parties , as well as with all employees across an organization, an enterprise requires a flexible system tailored to different user experiences and needs, secure access from anywhere and automated workflows.”.

Risk Management 182

Risk Management Software Management User Experience 182

PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). PYMNTS surveyed a census-balanced panel of 2,581 U.S. Many inroads for mobile banking were made during the past several months, but banking app adoption rates are still lower than they should be. There are roughly 47.7

UX 234

UX Mobile Data United States 234

PYMNTS

JULY 3, 2020

Close to half of the 2,000 CU members surveyed for PYMNTS’ latest Credit Union Innovation Playbook were unambiguous in their desire for better rewards, in-app coupons and “card-based cash-back programs” to get more value for their vaunted member loyalty. Dividends of Loyalty Innovation.

Innovation 154

Innovation User Experience Tools Technology 154

FICO

DECEMBER 2, 2020

FICO carried out a survey earlier this year with 500 Malaysian adults to find out. When we look at how Malaysians prefer to open digital accounts, it’s noticeable that while they lag some of the other countries surveyed in terms of their willingness to use websites, they are ahead of the curve when it comes to using apps. .

Survey 72

Survey Regional Compliance Fraud 72

PYMNTS

JUNE 10, 2020

A recent survey found that 40 percent of respondents expect to bank in person at branches once it becomes safe to do so, implying that the remaining 60 percent may cling to digital services. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

MAY 6, 2019

That is what the latest data from analytics firm Ghost Data strongly indicated, anyway, as its survey of the site has found it is becoming one of the internet’s favorite breeding grounds for the illegal sale of counterfeit fashion items. That progress toward additional eCommerce functionality is likely to progress, according to the survey.

social media 123

social media Branding Survey Report 123

PYMNTS

JANUARY 30, 2018

“Software testing in general extends to every realm where code is used, because any issues with code pertaining to any facet of technology could mean one of two things: either a bad user experience or a product that is not secure,” he stated. At least at the start, exchanges will have to guarantee the customer behind [the trade].”.

blockchain 144

blockchain Security Software Tools 144

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

DECEMBER 26, 2016

Close to 75 percent of companies surveyed are planning to move away from relying on passwords for this very reason. In response, financial services providers have ramped up their efforts to satisfy the increasing demand for more convenience and speed of mobile-first users in a way that seamlessly mitigates risk and creates trust.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

JUNE 15, 2020

As such, we paid great attention to the design and [user experience] process a customer would need to go through to place an order.”. Having a slick user interface and smooth mobile ordering system is not enough to attract customers, though. Attracting first-time customers is an entirely different animal, however.

social media 132

social media Mobile Connecticut Online 132

PYMNTS

SEPTEMBER 27, 2020

About 70 percent of the 500 companies surveyed said that they expected remote working during the pandemic to increase the cost of a breach; four-fifths told researchers said they expected it will take longer to notice and secure a breach. IBM reported the average cost of a single breach for a business is nearly $4 million, according to FT.

Security 323

Security Company Fraud Survey 323

PYMNTS

OCTOBER 2, 2018

Awareness is really high,” Weinberg said about online privacy, adding that the company’s own surveys echo findings that a good chunk of consumers are having second thoughts about how their data is used by digital service providers. billion users, and at least 44 percent of U.S. ” As for Gmail, it has more than 1.4

Data 189

Data Online Google social media 189

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

FICO

SEPTEMBER 22, 2021

But what made him a truly formidable adversary wasn’t just his knowledge of mechanics, chemistry, physics, and other basic sciences: it was his ability to look at an inescapable situation, survey commonplace items in his surroundings, and – using piece parts that everyone else overlooked – improvise a solution that saved the day. .

Strategy 52

Strategy Fintech Data Industry 52

PYMNTS

NOVEMBER 24, 2020

A Kaspersky survey indicated that 47% of banking customers in the META region (Middle East, Turkey and Africa) were victims of some type of bank fraud in the first six months of this year. Schalk Nolte , chief executive officer of Entersekt, said in a statement on Tuesday (Nov.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

Tomorrow's Transactions

AUGUST 24, 2016

Merchants wanted PIN because the fraud rate on PIN is two orders of magnitude less than with signature. However, until such time, we should probably make an effort to improve the user experience (UX) for the typical consumer and make cards work better for the merchants. Right now, though, it is still a live debate.

Cards 30

Cards US ATM UX 30

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Preventing Hiccups in the User Experience. billion in 2019 to $4.1 Placing Big Bets on Customer Knowledge .

Customer Experience 131

Customer Experience Fraud Video Security 131

PYMNTS

AUGUST 20, 2019

The crux of the issue is that many platforms are seemingly sacrificing transaction security and integrity for smoother user experience when they onboard new users, and do so again when those users return to access said marketplace accounts. In our survey, 71.1 In fact, 76.4

Survey 161

Survey social media Security Report 161

PYMNTS

JUNE 28, 2019

In one recent survey, 69 percent of organizations cited lack of integration between electronic payments and accounting systems as a leading barrier to electronic payments adoption. User Experience. Banks and FinTechs can leverage technology, in fact, to stop fraud before it happens. Connectivity.

Payments 107

Payments Fraud System Fintech 107

NCR

AUGUST 30, 2016

According to a survey by Bankrate.com, nearly four in ten Americans have not visited a bank or credit union branch in at least six months. However, I believe that the blockchain and a combination of geolocation and advances in biometric technology can be used to better bank customers’ user experience. Go through a fraud check.

Technology 53

Technology blockchain User Experience Fraud 53

PYMNTS

MARCH 26, 2020

In all, more than one-third of businesses surveyed admitted to this slip-up. “Unless someone brings a 10-times-better user experience to both sides of the transaction, it’s not going to improve,” Louisy said. Data security within platforms like Upflow is paramount to combatting B2B payments fraud, he added.

Payments 180

Payments Fintech Tools User Experience 180

FICO

MARCH 6, 2020

With the acquisition of Tonbeller in 2015, FICO expanded its fraud portfolio and moved into the growing market for financial crime and compliance solutions to bring the benefits of advanced analytics to a field dominated by rule-based systems. Fraud and money-laundering are closely connected. Can you elaborate on that?

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

AUGUST 1, 2019

Fraud and security innovation has seen a slight decline, from 50.0 User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. Debit payments were a priority for nearly half (49.5 percent) over the past three years, though looking forward only 27.5

Innovation 142

Innovation UX Analytics Study 142

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. I decided that I wanted to return the item.

Analytics 52

Analytics Survey Cards Customer Experience 52

FICO

JUNE 8, 2023

Real-time connectivity of vehicles will allow us to recognize travel patterns and enable suggestions on servicing times to deliver a more convenient user experience. As a result, there is growing need for fraud protection for transactions around financing, ownership changes and around OTA updates. Steve: 100%.

Data 52

Data Industry Examples Retail 52

PYMNTS

JANUARY 2, 2017

He pointed out that the interest of big companies was driven by a desire from their customers for new security methods and that biometric technology offers businesses the chance to have a strong customer authentication process without sacrificing the user experience. “In In short, biometrics are here to stay,” McDowell told PYMNTS.

Retail 123

Retail Millennials blockchain Mobile 123

Fintech Labs Insights

JULY 22, 2015

For developers, our SDK’s open up a whole world of possibilities to not only minimize fraud but also remove annoying friction such as False Rejects. Its panel will demonstrate how its API integration allows for the most seamless consumption of Emailage fraud-risk assessment. Connectaclick lets you close deals anywhere, anytime.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

JUNE 4, 2020

It’s also about finding ways to deliver good functionality to customers before big FinTechs — which have high-level concepts of what challenger banks might look like — sweep in and swipe users away, he said. That’s putting pressure on FIs at a time when they’ve already seen flash-fraud rates and chargeback disputes dramatically increase.

Mobile 141

Mobile UX Cards Payments 141