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REPORT: Payment Tech Tops FIs’ Innovation Agendas

PYMNTS

This is among the key findings of the latest Innovation Readiness Playbook: The Evolving Innovation Priorities Of FIs Edition , a collaboration with i2c. PYMNTS surveyed more than 200 FI decision-makers to examine the specific innovation areas in which banks are focusing on, now, and in the years ahead.

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Deep Dive: How Loyalty Innovation Improves Member Relationships, Boosts Brand Awareness

PYMNTS

PYMNTS’ Credit Union Innovation Playbook found that nearly 50 percent of the 2,000 CU members polled said they want their financial institutions (FIs) to focus on loyalty innovations, such as rewards offerings, in-app coupons and card-based cash back programs. percent supported having their CUs innovate and 17.3

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How Innovation Priorities Are Evolving for FIs

PYMNTS

Fraud and security innovation has seen a slight decline, from 50.0 User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. FIs are getting more serious about their innovation strategies and narrowing their focuses.