PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. Canadian to the core.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JUNE 10, 2020

According to the report, 82 percent of those between the ages of 18 and 24 bank exclusively through mobile channels, for example. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure.

Security 133

Security Data Fraud Tools 133

PYMNTS

JUNE 17, 2019

This presents problems for developers, who need to make sure that their products run both smoothly and securely. These technologies are presenting increasing demands on local networks as more devices fill homes, causing aggravating performance lags. I like to use door locks as an example,” he continued. “If How Z-Wave works .

Security 142

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PYMNTS

APRIL 27, 2020

“The biggest problem in IT is still the basic fact that most companies cannot completely defend their basic security,” says biometrics expert and consultant Mike Cherry. If eCommerce doesn’t have basic security no biometrics technology in the world can protect the identity and data of its users.

Fraud 164

Fraud Company Security Comparison 164

PYMNTS

AUGUST 24, 2017

3D-Secure 2.0 In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. and CA Technologies to give it an overhaul. and CA Technologies to give it an overhaul.

Security 102

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PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Insights on Business

NOVEMBER 12, 2018

Reading the paper, you will see how new artificial intelligence (AI) capabilities, enhanced user experience (UXD), and data-driven analytics informed by regulatory expertise are enabling businesses around the world to redefine governance, risk and compliance across the organization. Empowering the first line of defense.

Compliance 107

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PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

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PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

NOVEMBER 19, 2020

The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. . AI tools can even be integrated into digital menu boards to display offerings that are informed by customers’ ordering histories, for example.

Boston 200

Boston Fraud Meeting Mobile 200

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. Davis pointed to Amazon Go as one example, where payments truly are frictionless and are part of the overall commerce experience.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

SEPTEMBER 19, 2019

Digital payments volume is increasing as emerging technologies enable more seamless online transaction experiences for consumers and businesses. Merchants and FIs have been turning to such solutions to help customers quickly and securely transact. Getting AI Security Right . The latter successfully made off with $4.2

Fraud 128

Fraud Security System Data 128

PYMNTS

SEPTEMBER 30, 2020

To do so, the sector will need to implement modern technologies that drive efficiencies while creating experiences that employees value. Dealing with an aging workforce, attracting new talent and trying to do more with less is enabled by modern technologies.”. These two challenges are intrinsically related, as Cairo explained.

Resources 244

Resources User Experience Tools Technology 244

PYMNTS

JUNE 6, 2016

Customers are drawn to banking technology that is easy to use yet secure enough to safeguard their personal information. For major banks looking to gain consumer trust while staying ahead of the technological curve, creating services that are both simple and secure can be a major challenge.

Security 100

Security Technology Training America 100

PYMNTS

SEPTEMBER 24, 2019

The bumpy road cryptos face under scrutiny from regulators (we’re looking at you, Libra ) was a springboard into a larger discussion between Zac Cohen, general manager at Trulioo , and Karen Webster on the challenges FIs and others face when deploying new technologies. Identities, in turn, must be secured, verified and reusable.

Innovation 182

Innovation Fraud Technology Security 182

Abrigo

MARCH 15, 2022

Convenient access to free, local ATMs, security concerns, and being nervous about putting all of their funds in a digital bank were among the reasons provided. In late February, for example, SoFi Technologies Inc. You might like this whitepaper: " Propel Growth and Profitability Beyond PPP with Technology ".

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

FEBRUARY 15, 2017

First rolled out last year, the mobile banking app’s voice technology was limited in its capabilities — able to bring up a list of past transactions, for example. The latest upgrade takes inspiration from other voice-enabled technologies and allows consumers to execute a greater variety of more complex actions via voice.

User Experience 101

User Experience Security Mobile Technology 101

PYMNTS

APRIL 24, 2018

Through WebAuthn, the announcement from last week stated, a standard web API can be incorporated into browsers and other platform infrastructure, with the end result that users can authenticate themselves across websites and the hardware they use to navigate those sites — from mobile devices to laptops. The roadmap itself? It’s not a widget.

User Experience 141

User Experience Case Study Security Fraud 141

PYMNTS

DECEMBER 10, 2020

Video-based KYC is an effective digital technology used increasingly to confirm customers? Onboarding corporate customers for business accounts, for example, can take even as long as one month, and these lengthy waits are quite costly for large FIs, amounting to more than $500 million annually spent on due diligence. million by 2025.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

MAY 28, 2020

Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems. The customer experience online has dozens of critical elements.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

FEBRUARY 12, 2019

The ideal — the goal of ongoing work across much of the digital payments and commerce industries — is to join two related, but distinct, tasks in the hopes of bringing more security and convenience to financial and retail transactions. According to Pointner, that would be facial recognition technology. The Hot Thing. Face Familiarity.

St. Louis 144

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PYMNTS

SEPTEMBER 15, 2020

For example, if I should lose my card, I should be able [to] get a replacement, get it instantly pushed to my digital wallet and be able to activate it instantly online.”. Apple and Google are bringing a new level of user experience to banking and payments that did not exist before now,” Kikkeri said.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

DECEMBER 7, 2020

Just 27 percent of companies assess the behaviors of shoppers who fail to complete sales, for example, while 45 percent of merchants cannot pinpoint the genders of potential customers who abandon carts. Overall, while APIs make the user experience much better and also improve accuracy, they are not perfect,” she explained.

Tools 142

Tools User Experience Security New York 142

PYMNTS

AUGUST 15, 2019

Amid a series of announcements, marquee names in tech — Google and Microsoft — have fired shots across the bow of static security efforts that involve your mother’s maiden name or where you went to elementary school. This time around, users verify themselves across Pixel offerings through the screen unlock functions.

Google 149

Google Samsung Security User Experience 149

PYMNTS

JUNE 9, 2020

Those integrated solutions, in turn, allow users to conduct their financial lives with speed, ease and security. He added that there remains heightened sensitivity around security as fraudsters have trained their sights on card-not-present (CNP) fraud, although security concerns have not derailed any projects.

Data 151

Data Security Online User Experience 151

PYMNTS

JANUARY 11, 2021

Jesse Honigberg, technology chief of staff at community bank Cross River, told PYMNTS , “Integrating to the network required certification in multiple environments, with multiple different test cases. We didn’t want to lock our clients into a specific experience that felt like X, Y or Z. Forward With Phased Implementation.

Community 169

Community New Jersey Community Bank User Experience 169

PYMNTS

OCTOBER 30, 2019

The 5G mobile network technology revolution is on, and you can bet that retail will be one of the places where this all plays out. And GF Securities Analyst Jeff Pu said a broader handset lineup would help iPhone shipments grow next year. As it stands, smartphone makers ranging from Huawei Technologies Co. Visual Commerce.

Retail 100

Retail Apple Analysis Mobile 100

PYMNTS

SEPTEMBER 27, 2017

No matter how impressive new technology is, its fate often lives and dies with consumer adoption. Partnering to provide a better experience. Most recently , the bank has partnered with electronics giant Samsung, which has experience creating biometric authentication for smartphones and other mobile devices.

America 133

America Samsung Security Apple 133

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. and beyond to introduce a range of new products and services for the SMB user.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

APRIL 4, 2019

The recent winners we have been seeing in the space have really won because of seamless functionality and well-executed user experiences. The Citi study referenced above, for example, found 87 percent of Americans would still trust traditional banks more than non-bank financial institutions.

Mobile 169

Mobile Study Security social media 169

PYMNTS

FEBRUARY 24, 2017

PYMNTS wrote last week , for example, about Santander Bank’s voice functionality upgrade to its SmartBank mobile application, starting with the iOS version, which allows consumers to execute a variety of more complex banking tasks via voice. In the latter camp, U.K.

Mobile 135

Mobile Fintech Google User Experience 135

Perficient

JULY 1, 2020

As with all deployment patterns, the goal is to introduce the newly deployed system to the users with as least risk and in as secure a manner as possible. As noted below, the motivation of this particular approach is to identify a small segment of the user community that can act as an initial response group.

Groups 309

Groups System Community User Experience 309

PYMNTS

JANUARY 9, 2019

To beat fraudsters at their own game, retailers must change the technology they are relying on and do so in a way that doesn’t add friction to the user experience, said Shamoun Siddiqui, chief information security officer for luxury department store chain Neiman Marcus.

Fraud 109

Fraud Retail Security Online 109

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. It’s not that they don’t understand the technology or that it’s too cumbersome. from a pricing perspective,” she said.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

APRIL 3, 2018

In an interview with PYMNTS, Domach said that “we are very early in the journey with voice technology, especially when it comes to final financial technology.”. We have to be able to balance delivering clients’ needs on a scale that is convenient for them, while at the same time balancing security.”.

Mobile 124

Mobile Fraud New Mexico Examples 124