Bank Innovation

MARCH 13, 2018

EXCLUSIVE - Before social media platform Facebook became a popular channel for digital banks to offer banking features to its customers, let’s not forget that FB was first and foremost an important advertising tool for banks to reach a younger audience. Take British challenger bank Starling Bank, for example.

Digital Banking 249

Digital Banking social media Tools Examples 249

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Why Pandemic-Driven Online Payment Spikes Are Pushing Middle Eastern Regulators To Confront Privacy Questions.

Online 151

Online Report Payments Regulation 151

PYMNTS

OCTOBER 9, 2019

Social media is taking a lot of fire these days, whether the issue is “fake news” or data privacy or just the time-wasting tendencies of many users. But social media is also driving retail innovation, and those trends are going to help shape commerce in the all-important fourth quarter and beyond into the 2020s.

social media 118

social media Retail Tools Examples 118

PYMNTS

JANUARY 14, 2021

More than half of consumers find it difficult to locate relevant information on their banks’ websites, for example, a problem that led many to seek assistance in physical branches. Rich media content such as on-demand video, meanwhile, is an appealing tool for accessing relevant, targeted information for nearly half of consumers.

Video 224

Video social media Millennials Data 224

PYMNTS

AUGUST 9, 2019

Direct sales company Younique, which has been pivotal in its approach to social media marketing, has launched an augmented reality (AR) makeup trying-on tool, according to a release. . The tool uses facial analysis and bridges the gap, the company said, between online and in-person shopping.

social media 136

social media Tools Branding Analysis 136

PYMNTS

JANUARY 13, 2020

And beginning earlier in the month, new laws seek to tackle “rogue traders and online tricksters,” as denounced in a statement by Vera Jourova, the EU’s commissioner for values and transparency. That applies, too, to online ticket sales. The agency would be renamed the Department of Financial Protection and Innovation.

Data 131

Data social media Regulation California 131

PYMNTS

JUNE 14, 2019

In a new PYMNTS interview, Chavez talked about bringing more online efficiencies to pet ownership. One example comes from Walmart. The retail chain is rolling out an online pet pharmacy and opening additional veterinary clinics. Social Media Aspect.

social media 194

social media Retail Community Mobile 194

PYMNTS

OCTOBER 9, 2020

Social commerce is growing rapidly, and every day social media companies are adding new capabilities to support this growth. Merchants have also been forced to innovate and strengthen their omnichannel capabilities,” says a report in EU news site The Paypers.

Branding 221

Branding social media Video Strategy 221

PYMNTS

MAY 4, 2019

The realm of quick service restaurants (QSRs) is and actually always has been a pretty innovative space. The drive-thru window, for example, first met the market in 1947 when it was introduced to the world by Sheldon “Red” Chaney, operator of Red’s Giant Hamburg in Springfield, Missouri. Really outside the box, as it turns out.

Innovation 134

Innovation Los Angeles New York City Course 134

PYMNTS

AUGUST 3, 2020

Innovation has been a welcome development for retailers in the pandemic. Now, Burberry is continuing its status as an innovator. Through the social experience, customers can access store tours and learn about products. For example, a WeChat user can enter the Burberry mini program at home and sign up for a virtual tour.

social media 125

social media Retail Innovation Branding 125

PYMNTS

FEBRUARY 5, 2020

How that will affect merchants’ online promotional activity hangs in the balance. As we know, mostly anonymous corporations have been collecting consumer data online for years, usually without explicit permission, selling it or using it for ad retargeting and personalization. That’s a bad moon rising for some Big Data operators.

Google 288

Google Data Regulation social media 288

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. social media users are “very confident” that those platforms would protect users’ data, according to Pew — with 64 percent calling for more regulation of online advertisers.

Online 101

Online social media Baltimore Data 101

PYMNTS

JULY 10, 2020

Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and in-store to ensure customers can seamlessly and safely place orders. Mobile Order-Ahead Developments Around The World.

Mobile 162

Mobile social media Report Fraud 162

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. For the rest of these merchants, there are still a few ways for them to reduce frictions under SCA.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

AUGUST 6, 2019

ikonis, for instance, went on a trip to China and saw how they used WeChat for anything they do from ordering and paying for a taxi to making online purchases. Alternatively, they can enter a more specific request into the platform — for example, they can ask for a one-way trip from New York to San Francisco on a particular date.

social media 150

social media New York San Francisco Technology 150

PYMNTS

SEPTEMBER 15, 2020

It’s a well-worn example of how science fiction has a habit of becoming science fact quickly. While the super-secret Defense Advanced Research Projects Agency (DARPA) gave us the original Internet, online gaming platforms are bringing forth the Metaverse. Murmurs From The Metaverse.

Indianapolis 160

Indianapolis social media Comparison Washington 160

PYMNTS

NOVEMBER 7, 2017

Unsurprisingly, fast food patrons immediately began warring on social media about whether or not the results could be trusted. People on social media will engage in online debate for almost any reason — sometimes no reason at all. It’s a contentious question. According to Foursquare , the answer is yes.

Innovation 100

Innovation Oregon social media Payments 100

PYMNTS

JUNE 22, 2020

Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. As reported by PYMNTS , the COVID-19 pandemic is pushing to the forefront services that offer quick, seamless online ordering tools. How Customer Reviews Provide Lifeblood To Restaurant Operations.

Operations 156

Operations social media Online Survey 156

PYMNTS

SEPTEMBER 24, 2019

For those familiar with online dating, the challenge of standing out in a crowded field is nothing new. Facebook’s entrance into digital dating has been long anticipated — the social media firm announced its plans to begin moving into the world of matchmaking in mid-2018. Facebook’s service formally launched in the U.S.

social media 129

social media Video Course Online 129

PYMNTS

JUNE 17, 2020

Innovation has enabled clienteling to accomplish more for eCommerce, especially in the wake of the lockdowns of the pandemic. Several companies rolled out social media connectivity apps to keep customer relationships alive for non-essential brick-and-mortar retail. But it too is now making the shift to Digital 3.0

Retail 141

Retail social media Branding Online 141

PYMNTS

AUGUST 9, 2019

Make room for more contextual commerce and more retail innovation in the travel sector. In all cases, you’ll see the actual fare for a specific set of tickets that you could have bought online rather than an average or aggregate, according to Google.”. The travel industry also is the site of recent retail-oriented innovation.

Google 144

Google New York social media Retail 144

PYMNTS

MARCH 6, 2020

Since the dawn of the internet in the mid-90s, there have been some genius ideas and some completely innovative business models. New companies now aim to be used as a verb by creating an innovative way to buy goods – such as: “I floated it.”. For example, say you’re in the market for a new car. We don’t search, we Google.

Hawaii 141

Hawaii social media Innovation Digital Strategies 141

PYMNTS

MAY 5, 2020

For example, some might consider trying experimental pop-up locations. For a business built on a nomadic and innovative business model, the two-year-old firm has reacted quickly and expertly to an unforeseen crisis by pushing into eCommerce. I think that phenomenon has been aided by social media.

Retail 150

Retail New York City New York social media 150

PYMNTS

DECEMBER 30, 2020

For example, 43.9 For example, D2C channels accounted for 41.1 Nike’s digital engagement goes beyond merely selling products online. For instance, the firm generated more than seven billion brand impressions and 400 million social engagements worldwide on social media during the latest quarter.

Branding 257

Branding Millennials Retail social media 257

South State Correspondent

OCTOBER 20, 2022

A classic example of this rule is the need for the customer to call back or stop a process to go get information. Another classic example comes when a customer is onboarded for a particular product, such as treasury management services. For example, a customer has a mortgage and comes to the website.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Some are closing physical branches or changing the customer channels they leave open, for example. British FI Nationwide U.K.

Technology 248

Technology ATM Video Tools 248

Independent Banker

FEBRUARY 28, 2023

“When we have first-party data, we can target much more precisely and can obviously reach those individuals one-to-one,” says Andrew Catalano, chief innovation officer of digital marketing agency Austin Williams in Long Island, N.Y. We can take that data and we can reach that person online,” Catalano says. “If The South Bend, Ind.

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

JANUARY 28, 2020

To help consumers remember their favorite moments, eCommerce innovators are making it possible for them to order framed prints from pictures they have taken on their phones. Like many companies, Keepsake reaches its market through social media. As of the writing of this story, they have 26,000 followers on Instagram. Gift Cards.

Mobile 141

Mobile social media United States Cards 141

PYMNTS

NOVEMBER 1, 2019

PYMNTS recently spoke to O’Neill about how the company took cues from social media platforms to address key AR pain points. “By O’Neill shared an example of a project manager who received a paper check that bounced when he tried to deposit it. There’s a natural friction [in] dealing with paper,” he said.

social media 101

social media Tools System Payments 101

PYMNTS

JANUARY 23, 2020

According to Flow CEO Rob Keve, advances in social media and the way things are marketed throughout platforms have made it easier for direct-to-consumer (DTC) brands to reach customers. Solving that problem is among the main tasks of cross-border retail innovation and disruption in this brand new decade.

Retail 151

Retail social media Branding Trends 151

PYMNTS

MAY 25, 2017

Updated online systems to reduce paperwork? In recent weeks, companies have rolled out several different types of Payments-as-a-Service (PaaS) solutions that are designed to help both online and brick-and-mortar merchants. News from the Payments-as-a-Service Landscape. Reinventing the Recreation Market.

System 124

System Community Payments Report 124

PYMNTS

AUGUST 17, 2016

Pixlee , a San Francisco-based startup, allows retailers or brands to market directly to customers by using their own photos through curating them from social media or having the customer directly submit them for use, which the company says leads to a more authentic and engaging shopping experience for consumers.

San Francisco 100

San Francisco Retail social media Marketing 100

PYMNTS

SEPTEMBER 20, 2018

As The Financial Times put it, Vestager “said that the preliminary probe focused on the online retailer’s dual role as a competitor, but also host, to third-party merchants.”. Last week it announced Souq, an online retail and marketplace website in Saudi Arabia, is launching the Amazon Global Store. European Tone.

Google 124

Google social media Regulation Course 124

Celent Banking

SEPTEMBER 30, 2015

One of the sessions mentioned that FIs are listening to anywhere from four to ten channels including web site, call center, e-mail, Internet, customer surveys and social media. Customer experience strategy and technology have gone a long way since I was involved in online banking user interface design in the early 2000s.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

JANUARY 10, 2020

Millennials and younger generations are digitally minded and want to interact with brands that can answer their personal requests through online and mobile channels. The holiday season provides a good example of the company’s approach. Market Growth and Opportunity.

Millennials 131

Millennials social media Mobile Payments 131

PYMNTS

JANUARY 15, 2019

For example, Simon said, the Jan. These entrepreneurs would like to sharpen their social media skills to broaden reach and grow their firms. She’s Next, he said, will embrace new or existing businesses, and through a “one step at a time” approach will see how “the demand and supply match” for certain areas of expertise.

Atlanta 189

Atlanta New York social media Community 189

PYMNTS

AUGUST 10, 2018

From giving sports and music fans a new way to buy tickets to the big game or sold out concert, to helping nonprofits raise more funds for their good cause, payment-powered online platforms have changed how payments are made today. Take the rental payments space, for example. In the U.S., Rethinking Rent Payments.

Trends 100

Trends Payments social media Online 100