CB Insights

MARCH 27, 2019

Over the next few decades, baby boomers and Gen X will pass on $30T in wealth to the millennial generation. As investor preferences shift, download our free 106-page fintech report to see what trends to watch in 2019. As investor preferences shift, download our free 106-page fintech report to see what trends to watch in 2019.

Millennials 77

Millennials Fintech Trends Report 77

PYMNTS

JANUARY 14, 2021

Our findings also indicate FIs that offer innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experiences, especially among younger generations like bridge millennials and millennials.

Video 224

Video social media Millennials Data 224

PYMNTS

MARCH 4, 2020

That’s one of the conclusions drawn from a new report on customer loyalty from Merkle, and it holds some clues for retailers looking to improve the recency and frequency of customer visits and purchases. “To That means embracing the tools and platforms that consumers, particularly the Bridge Millennials, use on their paths to purchase.”.

Retail 131

Retail Branding Report Tools 131

PYMNTS

JUNE 26, 2017

It seems that most every industry these days is vying for millennial dollars and devotion. For an industry where millennials are projected to spend nearly $800 billion in 2017 (that’s 7 percent more on monthly food budgets than average Americans), restaurants are hankering to pull out all the stops to get millennials to order — in or out.

Millennials 125

Millennials Mobile User Experience Survey 125

PYMNTS

FEBRUARY 7, 2020

The no-interest, no-fee nature of these solutions intrigues consumers — especially the millennial and Generation Z demographics — searching for alternative payment methods that can grant them further flexibility and convenience while shopping. Around The Buy Now, Pay Later World. To learn more, visit the Tracker’s News & Trends section.

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Industry Millennials Retail Mobile 167

Bank Innovation

AUGUST 12, 2019

The Royal Bank of Canada is giving its app a millennial makeover and branding the new offering RBC Mobile Student Edition. For customers under 22 years of age, they can opt to download a student version of the app with an interface designed for younger customers. The new app features include financial literacy tools and […].

Millennials 170

Millennials Tools Branding Mobile 170

PYMNTS

DECEMBER 26, 2018

It has been a busy year in the world of mobile commerce, particularly with retail apps. Below, PYMNTS rounds up the top trends of the year and sheds light on how retailers are tapping into mobile apps to make the shopping experience more convenient and less time consuming for shoppers. Apps As Mobile Ordering Tools.

Retail 136

Retail Mobile Miami Dallas 136

PYMNTS

JUNE 16, 2016

A lot of fuss is made over millennials and their proclivities toward things being easy. So, when it comes to something like digital banking , it’s not so much about finding what’s easy as it is about finding what service best meets millennials’ needs. Millennials to big banks: No thanks ….

Millennials 100

Millennials Mobile Digital Banking US 100

PYMNTS

AUGUST 19, 2019

That said, there seems little question that younger consumers will continue to drive most changes in mobile, including its often complex place in the retail and shopping chain. PYMNTS-LISNR research demonstrates how younger consumers are driving this shift in the history of retail. Generational Shift. “A percent and 42.8

Mobile 179

Mobile Millennials Retail Online 179

PYMNTS

JUNE 25, 2018

But beautiful produce, nibbles and cool playlists aside, over the course of those 17 years I’ve shopped at Whole Foods, I never downloaded their app. Since Saturday, the Whole Foods app has found a new place on my home screen, even though to get the Prime discounts, I didn’t have to download it. Priming the Pump for Convenience.

Retail 156

Retail Branding Millennials Online 156

PYMNTS

JUNE 4, 2020

consumers are now buying retail goods online as of May 23, compared to 29.2 So, what types of digital features are consumers relying on to make purchases and obtain their retail products and essentials as they hunker down at home and let the pandemic run its course? PYMNTS’ latest survey shows that 35.7 percent of U.S.

Online 137

Online Retail Data United States 137

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. Consumers want their orders faster than ever before. The move could also bolster the company’s bottom line.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

SEPTEMBER 16, 2019

Retailers scour social media to find influencers and designer bellwethers to turn trends into sales. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. Pundits identify bellwether states to predict election outcomes.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

DECEMBER 31, 2019

With merchants ready and advertising contactless payment availability, it might not be far-fetched to assume that consumers will start to explore the available use cases surrounding such payments — in retail, mass transit and beyond. Here Come The Millennials. That next generation would be millennials and Gen Z, of course.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

DECEMBER 6, 2019

Independent and company-hired truckers haul goods across the nation, keeping retailers supplied and in operation. Download the Tracker to read the Feature Story. Deep Dive: Redesigning Corporate Payments For Gen Z And Millennial Consumers. Find all the latest headlines in the Tracker. How Truckers Keep On Transacting.

Tools 186

Tools Payments Millennials Strategy 186

PYMNTS

NOVEMBER 27, 2017

It’s time to shift gears when it comes to a commonly held perception about millennials and vehicle ownership. After years of believing millennials were disavowing the practice, recent studies indicate the millennial generation is kicking the tires on the concept of owning or leasing their own set of wheels after all.

Trends 120

Trends Mobile Millennials Payments 120

PYMNTS

JANUARY 7, 2019

The 2018 Digital Drive Report also looked at the in-vehicle purchasing habits of Bridge Millennials, a highly influential consumer bellwether. About 62 percent of Bridge Millennial commuters use voice assistants while they drive, connecting either through mobile devices, in-vehicle technology or a combination of both.

Data 173

Data Millennials Report Google 173

PYMNTS

APRIL 3, 2020

Just 33 percent of millennials carry credit cards, for example, but this demographic and Generation Z combine to make up the largest BNPL market user base. These services are beneficial to businesses as well, with payment solutions provider PayPal finding that average receipt sizes rose 15 percent for the retailers that offered them.

Exercises 165

Exercises Payments Millennials Cards 165

PYMNTS

MARCH 10, 2020

Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

MAY 30, 2018

shoppers still turned to brick-and-mortar retail for some gaming purchases: GameStop was popular with survey respondents, as almost half – or 45 percent – of millennials in the U.S. In addition, the survey found that consumers divided their spending almost equally between full game downloads and in-game purchases. In the U.S.,

Payments 102

Payments Survey eBook United States 102

PYMNTS

APRIL 25, 2019

These are particularly popular among Gen Zers, the up-and-coming generation that is starting to nudge millennials out of the headlines. The lifestyle retailer will donate $10,000 to HSEL’s scholarship prize pool. In-store sales, notably, is where the retailer needs to see growth.

Retail 166

Retail America Video Millennials 166

PYMNTS

JULY 21, 2017

A newly launched retail app called Dote has raised $7.2 Users download the free mobile app and are then asked to select their favorite brands so they can be notified about sales and offers. In addition, she says that “users don’t want to download 20 different apps” to access all their favorite fashion lines.

Mobile 100

Mobile San Francisco Branding Capital 100

PYMNTS

AUGUST 4, 2016

Meanwhile, Samsung is tackling the African market ahead of Apple and Android, and Google announces a way to avoid app downloads. Riders with NFC-enabled mobile phones will be able to download the EASY Card, and for those without NFC-enabled phones, the app will provide a display-generated ticket and one with a bar code.

Samsung 100

Samsung Google Mobile Millennials 100

PYMNTS

NOVEMBER 20, 2018

Bridge Millennials, a highly influential group of consumer bellwethers, agree that convenience is key for mobile app adoption. The report includes a Deep Dive into how Bridge Millennials are using mobile apps and outlines the experiences that could accelerate adoption among this group. C-stores Seek Their Own ‘Starbucks Effect’.

Millennials 177

Millennials Data Mobile Report 177

PYMNTS

DECEMBER 30, 2020

shoppers who have used BNPL options are between the ages of 18 and 34, putting them in the millennial and Generation Z categories. For more on these stores and other BNPL headlines, download this month’s Tracker. . Research also shows that BNPL methods are proving especially appealing to younger consumers and parents.

Payments 276

Payments Trends Millennials United States 276

PYMNTS

APRIL 29, 2019

In the particular case of convenience store (C-store) commerce, a section of retail poised to become a vital part of the emerging connected vehicle ecosystem, that means taking a journey back several decades, during the mid-century peak of carhop culture. However, once a customer downloads that app, loyalty and repeat visits tend to follow.

Mobile 152

Mobile Maine Trends Retail 152

PYMNTS

JULY 15, 2016

When Amazon, the largest retailer by market cap, says that it had its best day ever , it’s hard not to call that a sizzle – and then some. Pokémon GO: Pet Rock or Opportunity To Rock Retail? The Summer’s Best Retail Opportunity? . We found one gigundo sizzle and three moderately sized fizzles. Amazon Sellers .

Retail 100

Retail FDIC Bitcoin Lending 100

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. The function taps into partnerships with delivery companies, and consumers can order without downloading another mobile app.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

NOVEMBER 13, 2019

In an interview with PYMNTS, Mladen Vladic, general manager of loyalty solutions at Fidelity National Information Services ( FIS ), said bridging the gap between a satisfied customer and a loyal one is a matter of urgency for firms across all verticals, but especially for retailers. That’s just not engaging.”.

Millennials 118

Millennials social media Retail Cards 118

PYMNTS

MARCH 30, 2020

The study found that 52 percent of Gen Z respondents and 41 percent of millennial respondents reported an interest in using debit cards for most of their transactions. customers can use to leverage funds stored in their crypto wallets for in-person retail payments. Download the Tracker to read the Deep Dive.

Cards 165

Cards Security cryptocurrency Payments 165

PYMNTS

SEPTEMBER 21, 2018

To connect with customers, restaurants — or other airport retailers — can hook into Airport Sherpa’s system in two different ways. In one case, the app can be integrated with a retailer’s own point-of-sale (POS) system. Either way, airport retailers can generate incremental revenue by reaching customers throughout the airport.

San Diego 109

San Diego Baltimore Retail Washington 109

PYMNTS

AUGUST 13, 2019

It can be challenging to recall the fear brick-and-mortar retailers had of mobile commerce seven to 10 years ago. One of the most interesting changes is that many consumers — young millennials — had their first experiences with mobile devices,” he said, and that’s helping to drive those new mobile-store trends. Security Concerns.

Mobile 146

Mobile Security Trends Retail 146

PYMNTS

AUGUST 21, 2018

In-dash fuel payments work for Chevrolet, Buick, GMC and Cadillac vehicles whose drivers have downloaded the Marketplace platform, which has been downloaded about three million times, with 2.5 million more downloads annually. Millennial Promise. Other Activity. But convenience does count, at least with younger consumers.

Payments 116

Payments Millennials Study Mobile 116

PYMNTS

FEBRUARY 18, 2020

based QSRs draw millennials consumers, with half of this age group reporting that they place more deliveries now than they did two years ago. To read the full story, download the Tracker. A strong delivery strategy can help U.S.-based This trend may be driving the growth that Applebee’s noted in its off-site sales.

Millennials 232

Millennials Trends Strategy United States 232

PYMNTS

NOVEMBER 28, 2017

Painter said the service specifically targets millennial consumers by allowing them to shop for pre-owned vehicles based on the monthly payment amount for which they are pre-qualified. A consumer who downloads the Fair app can use it to snap a photo of his or her driver’s license to initiate a credit check. The millennial factor.

Mobile 102

Mobile Millennials Los Angeles Trends 102

PYMNTS

NOVEMBER 5, 2018

To help improve the retail shopping and shipping experience, virtual reality (VR) and augmented reality (AR) is catching on with big-box retailers in the U.S. AR could be on the cusp of having its moment, as a large brick-and-mortar retailer has fresh plans to appeal to shoppers willing to test out the technology.

social media 152

social media Los Angeles Retail New York City 152

PYMNTS

MARCH 5, 2017

And cash’s popularity isn’t limited just to retail purchases. PayNearMe allows consumers to pay bills with cash by visiting local retail partners like Family Dollar or 7-Eleven. Kaplan said that the company looks to partner with retailers like these because they combine to offer more than 8,000 locations around the U.S.,

Technology 100

Technology San Francisco Analysis United States 100