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Loyalty Rules: Personalization Drives Retail Connection

PYMNTS

That’s one of the conclusions drawn from a new report on customer loyalty from Merkle, and it holds some clues for retailers looking to improve the recency and frequency of customer visits and purchases. “To Consumers are wary of excessive data collection and prefer that brands use information specific to the program.

Retail 131
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RBC is redesigning its app experience for younger customers

Bank Innovation

The Royal Bank of Canada is giving its app a millennial makeover and branding the new offering RBC Mobile Student Edition. For customers under 22 years of age, they can opt to download a student version of the app with an interface designed for younger customers.

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Delta Galil On Why Buy Now, Pay Later Is Changing The Fashion Industry

PYMNTS

The no-interest, no-fee nature of these solutions intrigues consumers — especially the millennial and Generation Z demographics — searching for alternative payment methods that can grant them further flexibility and convenience while shopping. Around The Buy Now, Pay Later World.

Industry 167
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Are Retailers Ready For Amazon?s Prime Time?

PYMNTS

But beautiful produce, nibbles and cool playlists aside, over the course of those 17 years I’ve shopped at Whole Foods, I never downloaded their app. Since Saturday, the Whole Foods app has found a new place on my home screen, even though to get the Prime discounts, I didn’t have to download it. Priming the Pump for Convenience.

Retail 156
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2018 Recap: The Year That Retailers Evolved With Their Mobile Apps

PYMNTS

It has been a busy year in the world of mobile commerce, particularly with retail apps. Below, PYMNTS rounds up the top trends of the year and sheds light on how retailers are tapping into mobile apps to make the shopping experience more convenient and less time consuming for shoppers. Apps As Mobile Ordering Tools.

Retail 136
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Mobile Ordering, The New Window To Winning Over Millennial Consumers

PYMNTS

It seems that most every industry these days is vying for millennial dollars and devotion. For an industry where millennials are projected to spend nearly $800 billion in 2017 (that’s 7 percent more on monthly food budgets than average Americans), restaurants are hankering to pull out all the stops to get millennials to order — in or out.

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Unattended Retail Can Boost Visits To Stores

PYMNTS

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. Consumers want their orders faster than ever before. The move could also bolster the company’s bottom line.

Retail 102