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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies.

Online 421
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How The B2B Mid-Market Drives Loyalty Through Online Payments

PYMNTS

While the coronavirus crisis certainly accelerated the drive toward digital, the mid-market's commerce digitization push was well underway before the pandemic hit. Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout.

Online 275
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China To Displace US As Leading Retail Market

PYMNTS

this year as the leading retail market around the world. According to eMarketer’s worldwide retail and eCommerce forecast, in 2019 China’s total retail sales are forecast to increase 7.5 That compares to retail sales in the U.S. That means China’s retail sales are expected to surpass the U.S. through 2022.

Retail 181
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How Will Retailers Deal With The Internet of Things’ Trillions of Data Points?

PYMNTS

But right now, most firms that enable commerce are struggling to enable it across the IoT, narrow channels, defined as either online or offline. Making sense of it all means getting a hold of the data. And getting hold of that data itself can be a challenge. People say, ‘I don’t know what to do with all this data.’”.

Retail 182
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Retail 2021: The Five Things Retailers Should Be Talking About At NRF This Week

PYMNTS

Every year for the last 110 years , members of the retail trade group, known as the National Retail Federation (NRF), have assembled to discuss the slate of issues pertinent to its members. COVID-19, of course, didn’t cause physical retail’s steep decline — it just accelerated it. Like this one. percent.

Retail 309
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Perficient’s Cloud Modern Data Platform Approach – Customer Journey & Capabilities

Perficient

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. can leverage the Modern Data Platform approach. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers.

Data 497
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JPMC’s Max Neukirchen: Data Is Key To Helping Retail CFOs Manage Cash In An Omnichannel World

PYMNTS

Unprecedented surges in online shopping volume has meant consumers are shifting their buying and payment habits in a big — and likely permanent — way. For many merchants, particularly smaller ones, the most immediate priority is to ensure that these businesses can accept payments online. Then, the next step is linking the two.

Data 184