PYMNTS

SEPTEMBER 29, 2020

New payment rails are once again in the spotlight as real-time payments and cryptocurrency emerge as the top focuses for innovators. In this week’s look at payment rails innovation, the European Union begins paving the way for greater crypto adoption, while Mastercard expands its own crypto accelerator initiative.

Innovation 323

Innovation Payments cryptocurrency blockchain 323

PYMNTS

FEBRUARY 5, 2020

Looks like the digital advertising and marketing sectors are in for a reckoning. How that will affect merchants’ online promotional activity hangs in the balance. Then, there are the huge data breaches that just keep happening, increasingly to companies with high levels of consumer trust. Together in a Privacy Sandbox.

Google 288

Google Data Regulation social media 288

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

OCTOBER 12, 2020

Online marketplaces are connecting retailers, consumers and nonprofits amid the pandemic. In marketing, Amazon and Walmart are busy getting ready for what could be the largest shopping week of the year, with Prime Day and other events approaching. All this, Today in Data. 92%: Portion of U.S. 92%: Portion of U.S.

Retail 146

Retail Innovation Technology Security 146

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 They are beginning to value placing more emphasis on being able to pay however they like, for example.

Online 241

Online Payments Retail United States 241

PYMNTS

MARCH 5, 2019

How do you measure innovation? That’s a question that takes on fresh importance in today’s mobile and data age – and answers are coming, of all places, via food menus. Meanwhile, in the connected vehicle ecosystem , voice is becoming a much bigger agent for innovation. 140 million: Total number of weekly Walmart shoppers.

Innovation 134

Innovation Mobile Data Online 134

PYMNTS

JANUARY 21, 2020

But, as Karen Webster and Michelle Carter, senior vice president global retail sales, data and services at Mastercard , discussed, the devil can very much be in the details. The latter is innovative; the former is, well, just a tweak. Testing Innovation . However, she noted, the data there is more nuanced.

Retail 168

Retail Innovation Data New York 168

PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. The growing popularity of DVD rentals in the early 2000s introduced more competition into the market, making them more affordable for more consumers. I Don’t Want To, But I Have To’.

Innovation 245

Innovation Video Course Meeting 245

PYMNTS

SEPTEMBER 23, 2020

But George Connors , senior vice president of gaming and sports solutions at Fiserv , told PYMNTS in a recent conversation that other things have remained the same — like online gaming. market as regulatory restrictions were lifted from online gambling in recent years. The user experience has to be good,” he said. “If

Online 221

Online Security Cards User Experience 221

PYMNTS

MAY 13, 2019

With Uber and Lyft IPOs now solidly in the rearview mirror, the question for many watching the market is what’s next – and what will the the next round of innovations in retail and payments look like? Data: $82 million: Uber’s pre-IPO valuation. Data: $82 million: Uber’s pre-IPO valuation. And how inclusive will they be?

Innovation 139

Innovation ATM Data Retail 139

PYMNTS

MAY 28, 2020

Businesses that did not have online shopping channels were unable to sell their products, and restaurants that did not offer online ordering for pickup or delivery could not serve their customers. Confronted with the option, most SMBs chose to innovate. Meanwhile, 16.9 percent and 13.9

Maine 182

Maine Data Innovation United States 182

PYMNTS

SEPTEMBER 28, 2020

Banks, businesses and consumers fundamentally altered how they interacted with each other in the early months of the COVID-19 pandemic — and regulators tasked with making sure their data and payments are kept safe took notice. Regulators in countries like Egypt have only recently rolled out their data protection rules.

Online 151

Online Report Payments Regulation 151

PYMNTS

JUNE 10, 2020

The company brought its app and device to market just two weeks ago. All this, Today in Data. Data: 2014: The year Lumen was founded. 42%: Share of consumers who are engaging in even the most routine activities online. 42%: Share of consumers who are engaging in even the most routine activities online.

Retail 150

Retail Technology Innovation Data 150

PYMNTS

OCTOBER 3, 2020

And every once in a while, a brand does social media so “next-level” that seemingly the entire online world notices. Customer service should be fit for a king," Burger King exclaimed in a video about the guerilla-marketing campaign. friendly reminder in times of uncertainty and misinformation: anecdotes are not data.

social media 304

social media Marketing Branding Video 304

PYMNTS

JULY 13, 2020

Potential homebuyers backed away because of rising costs, unemployment and health concerns, with April data showing that property sales in the U.S. Consumers’ and commercial buyers’ interest in the sector have slowly risen since some markets worldwide have reopened brick-and-mortar locations and resumed normal business dealings.

Data 198

Data New York City New York Fraud 198

PYMNTS

JANUARY 28, 2021

It will likely alter global markets and regulations as the financial ecosystem becomes more digitized. The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation.

Innovation 187

Innovation Millennials Payments Mobile 187

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I Innovation Divide.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JULY 17, 2020

The rise in online shopping amid the pandemic is making digital payment options essential to healthy cash flow. All this, Today in Data. 87.6B: Projected value of the global payment gateway market by 2027. markets where Village MD will offer primary care clinics in partnership with Walgreens.

Retail 136

Retail Innovation Payments Data 136

PYMNTS

JULY 24, 2018

It’s easy to imagine the appeal: Transferring loyalty program data from one grocer to another, moving image data from a social media site to an online photo-printing service, retaining access to music playlists after leaving a website with weak privacy protections or other flaws. Data Control. DTP Development.

Online 101

Online Data Industry social media 101

PYMNTS

JULY 22, 2020

And in bank regulation, open banking is developing at a fast clip in Brazil, while the pandemic may have sped up the digital banking shift in many markets beyond the region. All this, Today in Data. Data: . consumers who expect to do a majority of their shopping online after the pandemic. $6M: 23%: Share of U.S.

Innovation 130

Innovation Regional Data Digital Banking 130

PYMNTS

AUGUST 17, 2020

BMO has finished the creation of a portal that will enable small business clients to transmit their financial data to Intuit QuickBooks Online. Customers will keep ownership over their information and can agree to which data will be provided, according to an announcement.

Data 150

Data Online Groups Capital 150

PYMNTS

JUNE 21, 2019

Online payment methods and digital technologies are coming into the working world. And, in retail, Verishop has officially launched as retailers find new innovation fuel against Amazon , and quick-service restaurants (QSRs) are enabling digital options with rapid growth in the order-ahead space. All this, Today In Data.

Online 108

Online Payments Retail Data 108

Perficient

DECEMBER 19, 2023

These IDC MarketScapes highlight leading global providers of experience build (XB) and experience design (XD) services, offering a framework for organizations to compare vendors based on their product and service offerings, capabilities, strategies, and current/future market success factors. What Does This Inclusion Mean for Perficient?

Report 251

Report Customer Experience Innovation Strategy 251

PYMNTS

OCTOBER 2, 2020

Adhering to Payments Card Industry (PCI) Data Security Standards (DSS) is an unavoidable requirement for any and all eTailers that accept card payments, but a surprising number of firms are not up to speed on these standards. Either way, firms that do not comply with these industry standards risk leaving their customers’ data exposed.

Compliance 243

Compliance Data Report Meeting 243

PYMNTS

APRIL 2, 2019

Good and accommodation merchants are not alone in pursuing innovations to keep competitive. however, possibly because the sector’s merchants’ in-store and online offerings are more robust and include loyalty and rewards, coupons, promotion codes and storing online profile data, among other features. and the 31.4

Innovation 144

Innovation System Analytics Study 144

PYMNTS

JULY 14, 2020

The Digital Consumer Onboarding Tracker® done in collaboration with Melissa , shines a light on the innovation and adaptation in the real estate sector, particularly as regards the suddenly ubiquitous practice of … you guessed it … digital onboarding. Sector innovation kicked in, however, and solutions are clarifying as the COVID fog lifts.

Data 131

Data New York City Video New York 131

PYMNTS

FEBRUARY 24, 2020

Market Roger Karner told Karen Webster for this week’s edition of the Monday Conversation, the lights turn themselves off. The one thing we all have to learn: it is not about the innovations themselves. We get very excited about our innovative capabilities, and we are extremely proud of all of our IP and patents in this area.

Innovation 221

Innovation US Data Examples 221

Perficient

FEBRUARY 16, 2021

McDonald’s took these recommendations and rolled out innovative digital self-order kiosks, updated dining experiences with an app to order, and then announced they would implement a trial phase for a loyalty program in Arizona in later years. Adidas went all in with their digital experience because they noticed online sales were increasing.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

Bank Innovation

SEPTEMBER 25, 2018

Savvy financial institutions have long utilized data analytics to glean actionable insights into their customer base, for everything from acquisitions, KYC, and marketing to lending. We’ve been a partner […].

Data 150

Data Analytics Lending Innovation 150

PYMNTS

OCTOBER 8, 2019

Citi is leveraging a newly formed strategic partnership with Cachematrix to create an online investment gateway for money market funds (MMF), Citi announced in a press release on Tuesday (Oct. The alliance intends to pilot development in the handling of money market funds to automate and simplify investment decisions. “The

Online 100

Online Analytics Tools User Experience 100

PYMNTS

NOVEMBER 6, 2020

We have deep dives on digital payments, online ordering and memberships. Membership has its privileges ” was the nine-year marketing campaign rolled out by American Express in 1987 to convince consumers that it was worth paying a yearly fee for one of its charge card offerings. Trackers and Reports.

Online 148

Online Payments Millennials Apple 148

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. Imagination and epiphany still have their roles, but it’s less about “eureka moments” than the steady, data-focused march of daily progress.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

NOVEMBER 20, 2020

“But I think people are now realizing that there’s a convenience factor in addition to the safety factor, around getting what you want and not wasting time going to a retailer,” he added, pointing to the discrepancy of discovering items are out of stock in-store versus the certainty of ordering something online and knowing it’s coming.

Innovation 214

Innovation Retail Online Data 214

PYMNTS

DECEMBER 28, 2018

Shoppers had new opportunities to buy groceries without having to walk through the aisles of their local supermarkets or wait in line at checkout counters this year, as grocers rolled out digital innovations in shopping and payments. Personal Shopping Services. A customer can order at 5:00 p.m., pick up at 5:30 p.m., The offering comes as 4.9

Innovation 194

Innovation Sacramento Retail Kentucky 194

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. More Innovation. Such desire for speed is also helping to drive innovation in other forms of gambling-related payments.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

MAY 25, 2020

Pandemic aside, business in the digital era is still data driven. Fortunately, PYMNTS has populated the current landscape with trackers, playbooks and reports to inform data-driven decisioning, many of which answer the critical question: What are the consumer behaviors that will stick? percent who order from restaurants online.

Data 183

Data Retail Online Mobile 183

PYMNTS

AUGUST 7, 2019

Mostly because that is where innovations tend to get their start — ridesharing, delivery on demand, one-day shipping, buy-online pick up in-store, experimental experiential retail locations, pop-up shops and the list goes on (and on). But what every big digital upgrade of the last decade or so has in common is an urban home base. “Our

Innovation 142

Innovation Metro Retail Online 142